LAURYSA REYNA
CASA GRANDE,USA
Summary
Dynamic and results-driven professional seeking a distinguished position within a respected company to leverage extensive experience in customer service, cash handling, and administrative support. Proven ability to manage high levels of responsibility while effectively multitasking in fast-paced environments. Committed to delivering exceptional service and demonstrating a strong work ethic that contributes to team success. Authorized to work in the U.S. for any employer, ready to bring valuable skills and dedication to a new opportunity.
Overview
16
16
years of professional experience
Work History
Treatment Coordinator
Grande Smiles
09.2024 - Current
- Trained new staff on office protocols and software systems for improved operations.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Laid out potential payment plans for patients.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Implemented comprehensive tracking systems to monitor progress towards practice goals related to production levels or revenue targets.
- Educated patients on proper oral hygiene practices, promoting long-term dental health and wellbeing.
- Delivered excellent patient experiences and direct care.
Treatment Coordinator
Coolidge Family Dental
01.2023 - 09.2024
- Coordinated patient treatment plans to enhance overall care efficiency.
- Assisted with scheduling and confirming patient appointments to optimize workflow.
- Communicated effectively with patients regarding treatment options and procedures.
- Maintained accurate patient records using electronic health record systems.
- Supported billing processes by verifying insurance information and processing claims.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Explained treatment choices to patients and helped determine best options.
Dental Care Coordinator
SUNLIFE
12.2022 - 01.2023
- Ensure patient confidentiality and uphold quality care standards during document processing.
- Used company software and databases to maintain records of services performed and patient conditions.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Coordinated patient scheduling and treatment plans, ensuring optimal workflow and patient satisfaction.
- Managed insurance verification processes to facilitate timely approvals and reduce patient wait times.
- Collaborated with dentists and hygienists to streamline communication and enhance patient care delivery.
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
- Provided support during dental procedures as needed, enhancing overall patient experience during their visits to the clinic.
Financial Processor
VANGUARD
03.2021 - 12.2022
- Produce documentation for new and existing client files. Allocate funds into appropriate accounts, code checks to determine transfer type, typing, meeting performance quota, process checks and determine accuracy and account type in VAST/BETA, communicating with management as needed, Perform commercial and other credit searches. Process paperwork and administrate files through proprietary software system. Special projects as directed by management.
Legal Support Specialist
ESCAMILLA LAW GROUP
01.2015 - 05.2017
- I was hired as a Legal Support Specialist for this Personal Injury Attorney. I work directly with all Providers and Insurance Adjustors. Requesting Medical Bills and Records for our clients’ cases. I worked closely with Insurance Adjustors to open up new claims, and to retain case-related information in a timely manner. To ensure all Medical Bills were satisfied from all settlement proceeds.
Office Manager
RITTER LAW GROUP
01.2012 - 01.2015
- I was hired as a receptionist and worked up to management level. I ensure all money is accounted for, I am responsible for the cash in office, bank deposits, account receivables, inputting each pickup is accounted for and balances, supply ordering for the office/bar, balancing office credit card, filing all paperwork, and ensuring the paperwork matches with the purchases that were made. As for Human Resources, I oversee hiring, firing, scheduling, training, payroll, vacation, write-ups, promotions, demotions, pay adjustments, attendance, applications, interviews, and much more.
Legal Secretary/ Administrative Assistant
LAW OFFICE OF ROBERT J. WEBBER
01.2010 - 01.2012
- As a Legal Secretary, I was the person our clients see for help. Assist I resolve any administrative problems. Prepare and modify documents including correspondence, reports, drafts, memos and emails, I answered direct calls from our clients, I set up appointments and consultations, gave case updates when Mr. Webber was unavailable, I also worked very closely with Legal documents, this includes the preparation and distribution of these documents in a timely
Education
High School - undefined
Coolidge High School
Coolidge, AzSkills
- Typing (9 years) 60 WPM
- Customer Service
- Customer Support
- Data Entry
- Direct Support
- CSR
- Call Center
- Help Desk
- Desktop Support
- Office Experience
- Front Desk
COMMUNICATION
I possess excellent communication skills, and outstanding problem-solving skills. I can easily adapt to different work environments.
Timeline
Treatment Coordinator
Grande Smiles
09.2024 - Current
Treatment Coordinator
Coolidge Family Dental
01.2023 - 09.2024
Dental Care Coordinator
SUNLIFE
12.2022 - 01.2023
Financial Processor
VANGUARD
03.2021 - 12.2022
Legal Support Specialist
ESCAMILLA LAW GROUP
01.2015 - 05.2017
Office Manager
RITTER LAW GROUP
01.2012 - 01.2015
Legal Secretary/ Administrative Assistant
LAW OFFICE OF ROBERT J. WEBBER
01.2010 - 01.2012
High School - undefined
Coolidge High School