Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Cayleigh Kellar

Lafayette ,IN
Cayleigh  Kellar

Summary

Adept in customer service and problem-solving, I significantly enhanced client satisfaction and loyalty at Target by expertly managing high-stress situations and resolving complex issues. My background also includes roles in childcare and fast food, where I honed my active listening and money handling skills, contributing to a positive and efficient work environment.

Overview

3
years of professional experience

Work History

Target

Customer Service Representative
11.2023 - 09.2024

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Purdue University

Childcare Assistant Teacher
09.2022 - 10.2023

Job overview

  • Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
  • Communicated regularly with parents about daily activities and behaviors.

Chick-fil-A

Fast Food Worker
02.2022 - 09.2022

Job overview

  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Collaborated with team members to quickly fill large orders and serve large parties.

Education

William Henry Harrison High School
West Lafayette, IN

05.2022

University Overview

  • Honor Roll senior year 2022
  • Extracurricular Activities: ffa, volunteer in churches, babysitting and nannying
  • equine club, art club, christian club

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Money handling abilities
  • Payment Processing
  • Client Relations

Timeline

Customer Service Representative

Target
11.2023 - 09.2024

Childcare Assistant Teacher

Purdue University
09.2022 - 10.2023

Fast Food Worker

Chick-fil-A
02.2022 - 09.2022

William Henry Harrison High School

Cayleigh Kellar