Cayley Cram
Carlsbad,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Content and Social Media Manager
Inspira Marketing Group
06.2022 - Current
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Created and implemented impactful strategies to increase company brand awareness and engagement.
- Targeted both offline and online consumers by designing multi-pronged, comprehensive marketing strategy.
- Developed and deployed content marketing strategies to improve organic search traffic.
Restaurant Manager
Municipal Taco
03.2020 - 06.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Served food and beverages promptly with focused attention to customer needs.
Lead Server and Brand Ambassador
Eureka! Restaurants
11.2018 - 03.2020
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Collaborated with local field sales to promote brand awareness and sales results.
- Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Hostess and Server
Kings Fish House
06.2016 - 11.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Hostess and Food Runner
Olive Garden
01.2015 - 06.2016
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Associate of Arts - Marketing
Palomar College
San Marcos08.2020
Associate of Arts - Business Communications
Mira Costa College
Oceanside, CA08.2018
Skills
- Digital Media Advertising
- Social Media Best Practices
- Business Development
- Online Marketing and Advertising
- Public Relations
- Full Service Restaurant Background
Timeline
Content and Social Media Manager
Inspira Marketing Group
06.2022 - Current
Restaurant Manager
Municipal Taco
03.2020 - 06.2022
Lead Server and Brand Ambassador
Eureka! Restaurants
11.2018 - 03.2020
Hostess and Server
Kings Fish House
06.2016 - 11.2018
Hostess and Food Runner
Olive Garden
01.2015 - 06.2016
Associate of Arts - Marketing
Palomar College
Associate of Arts - Business Communications
Mira Costa College
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