Summary
Overview
Work History
Education
Skills
References
Timeline
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Cayley Ruane

Hagerstown,MD

Summary

Motivational leader and problem-solver with adept supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

4
4
years of professional experience

Work History

Manager

Hooked
Ocean City, MD
06.2024 - Current
  • Provided leadership during times of organizational change or crisis situations.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Established processes to ensure efficient workflow throughout the organization.

Waitstaff

Hootch and Banter/Hooked
Frederick/Ocean City, MD
04.2022 - Current
  • Delivered exceptional service to a high volume of daily customers with a friendly demeanor
  • Maintain full knowledge of rotating menu items and daily specials
  • Proficiently handled various tasks while maintaining efficiency and focus
  • Utilized effective sales techniques to maximize revenue from menu items
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service

Exercise Physiologist

Meritus Medical Center
Hagerstown, MD
08.2020 - 04.2022
  • Lead the activities of the Cardiac Rehab Phase II exercise program
  • Provide direct patient care and supervision as well as guidance and education to patients and families
  • Evaluated and assessed patients to establish measurable goals and promote restoration of functional abilities with monthly treatment plans
  • Facilitated health and healing by cultivating caring relationships with patients
  • Identified and properly documented patient goals, evaluated progress and planned reevaluation

Education

Bachelor of Science - Exercise Science

Salisbury University
Salisbury, MD
05-2020

Skills

  • Interpersonal and written communication
  • Sales and Marketing
  • Guest Relations
  • Goal-Oriented

References

References available upon request.

Timeline

Manager

Hooked
06.2024 - Current

Waitstaff

Hootch and Banter/Hooked
04.2022 - Current

Exercise Physiologist

Meritus Medical Center
08.2020 - 04.2022

Bachelor of Science - Exercise Science

Salisbury University

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Cayley Ruane