Cayliana Plouffe
Sturbridge ,MA
Summary
Proactive Shift Manager with a proven track record at Burger King, adept in cash handling and customer service excellence. Mentored teams to enhance performance, resolved escalated issues with finesse, and fostered a positive work environment. Demonstrates punctuality, reliability, and exceptional shift leadership, contributing significantly to operational success.
Overview
2
2
years of professional experience
Work History
Shift Manager
Burger King
08.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Promoted a positive work environment through open communication and constructive feedback.
Education
High School Equivalent - High School
Quinsigamond Community College
Worcester, MASkills
- Cash handling
- Opening and closing procedures
- Punctual and reliable
- Training and mentoring
- Customer service
- Shift leadership
Timeline
Shift Manager
Burger King
08.2023 - Current
High School Equivalent - High School
Quinsigamond Community College