Caylie Brown
Statesville,NC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Lowes Home Improvment
Statesville , NC
10.2023 - Current
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
Facilities Manager
Freedom longevity & wellness
Terrell, North Carolina
03.2025 - 08.2025
- Negotiated with vendors regarding pricing on materials required for facility upgrades or repairs.
- Prepared documents related to contracts, leases, permits and other legal matters concerning the facility.
- Implemented security protocols across multiple sites ensuring employee safety.
Office Manager
Hyde Homes LLC
Statesville, North Carolina
05.2024 - 03.2025
- Assisted in recruiting, onboarding and training new employees.
- Developed and implemented office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
Front Desk Receptionist
Jet Fitness 24/7
Mooresville, NC
02.2023 - 10.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
Education
High School Diploma -
Homeschool
Statesville , NC04-2033
Skills
- Appointment Scheduling
- Customer Service
- Database Research
- Data Entry
- Email correspondence
- Order Processing
- Product Education
- Project Management
- CRM Software
- Call Documentation
- Direct Sales
- Microsoft Exchange
- Inbound and Outbound Calling
- Sales and Upselling
- Order Fulfillment
- Order and Refund Processing
- Organizational Skills
Timeline
Facilities Manager
Freedom longevity & wellness
03.2025 - 08.2025
Office Manager
Hyde Homes LLC
05.2024 - 03.2025
Customer Care Representative
Lowes Home Improvment
10.2023 - Current
Front Desk Receptionist
Jet Fitness 24/7
02.2023 - 10.2023
High School Diploma -
Homeschool