Summary
Overview
Work History
Education
Skills
Timeline
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Caylon Montgomery

Garland

Summary

Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.

Overview

3
3
years of professional experience

Work History

Assistant Store Manager

Hibbett Sports
03.2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.

Manager in Training

Hibbett Sports
02.2023 - 03.2024
  • Enhanced team performance by implementing effective training strategies and management techniques.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
  • Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
  • Reduced employee turnover rates with comprehensive onboarding programs and ongoing professional development opportunities.
  • Assisted with onboarding of new employees by providing training and development resources.
  • Gained knowledge of company policies, protocols and processes.

Sales Associate

Hibbett Sports
08.2022 - 02.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

Associate Of Science - Science

Eastfield College
Mesquite, TX
05.2023

High School Diploma -

Lakeview Centennial
Garland, TX
05.2023

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Customer relations
  • Store organization
  • Time management
  • Team building and leadership
  • Store opening and closing
  • Attention to detail
  • Customer service management
  • Store operations
  • Stock management
  • POS systems
  • Hiring and training
  • Employee scheduling
  • Pricing and markdowns
  • Upselling and cross selling

Timeline

Assistant Store Manager

Hibbett Sports
03.2024 - Current

Manager in Training

Hibbett Sports
02.2023 - 03.2024

Sales Associate

Hibbett Sports
08.2022 - 02.2023

Associate Of Science - Science

Eastfield College

High School Diploma -

Lakeview Centennial

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Caylon Montgomery