Caynen David
Muskogee
Summary
Experienced professional with a background in military operations and customer service. Skilled in leading security briefings and training personnel on protocols. Committed to enhancing team collaboration and ensuring operational efficiency.
Results-oriented professional with experience in insurance and military sectors. Skilled in effective communication and team collaboration, enhancing customer understanding of insurance options and leading training sessions. Committed to delivering exceptional service and fostering a positive client experience.
Overview
5
5
years of professional experience
Work History
Insurance Customer Service Representative
Don David State Farm
Muskogee, OK
05.2024 - Current
- Assisted clients in understanding insurance policy options and coverage details.
- Handled customer inquiries and resolved issues through effective communication.
- Processed claims and documentation accurately to ensure timely payouts.
- Educated customers on risk management strategies tailored to individual needs.
Oklahoma Army National Guard
Oklahoma Army National Guard
Edmond, Ok
01.2023 - Current
My Military Occupational Specialty (MOS) is 11B.
- Trained new personnel on security protocols and emergency procedures effectively.
- Developed plans for resource allocation during drills, improving efficiency of operations.
- Led security briefings, ensuring all personnel understood their roles in mission execution.
- Collaborated with team members for seamless coordination, ensuring comprehensive coverage of all assigned areas.
Shop Assistant
Advanced Workzone Services
Muskogee, OK
05.2021 - 07.2023
- Maintained inventory levels through regular stock assessments and replenishment processes.
- Collaborated with team members to streamline daily operations and improve workflow efficiency.
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
Education
Bachelors Degree - Public Safety
Oklahoma State University
Stillwater, OK12.2026
High School Diploma -
Hilldale High School
Muskogee, Oklahoma05.2023
Skills
- Decision-making
- Documentation skills
- Critical thinking
- Problem-solving
Accomplishments
Graduated Basic Leader Course (BLC) with Commanders Honor Roll and acted as the student First Sergeant (1SG)
Timeline
Insurance Customer Service Representative
Don David State Farm
05.2024 - Current
Oklahoma Army National Guard
Oklahoma Army National Guard
01.2023 - Current
Shop Assistant
Advanced Workzone Services
05.2021 - 07.2023
Bachelors Degree - Public Safety
Oklahoma State University
High School Diploma -
Hilldale High School
Iron Soldier at Camp Ashland, NE for the highest physical training score
Before being promoted to the rank of Sergeant (E-5), I was sent to Basic Leader Course to learn everything there is about being a Commisioned Officer (NCO). While I was there, not only did I excel in the academic side, but I also acheaived the highest physical training score out of hundreds of other soldiers.