Dedicated professional with a strong foundation in customer relationship management, effective communication, and problem resolution. Ready to enhance guest experiences and drive satisfaction.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
Planet Fitness
Bowling Green, Kentucky
07.2024 - Current
Greeted and welcomed members at the front desk with a friendly attitude.
Assisted members with account inquiries and membership registration processes.
Managed phone calls and directed inquiries to appropriate staff members efficiently.
Maintained cleanliness and organization of the front desk area daily.
Processed transactions for memberships, personal training, and merchandise sales accurately.
Provided tours of the facility to new members, highlighting equipment and amenities.
Monitored access control for facility entry, ensuring safety protocols were followed.
Host/Food Runner/Table Busser
Outback Steakhouse
Bowling Green, Kentucky
10.2022 - 07.2024
Managed reservation system to optimize seating arrangements and guest flow.
Handled guest inquiries and resolved issues to ensure satisfaction during visits.
Collaborated with team members to improve service efficiency and guest interactions.
Maintained cleanliness of lobby area, including wiping down tables and chairs.
Offered seating and other special accommodations to customers according to preferences and dining area volume.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Contributed to team efforts by accomplishing related tasks as needed.
Cook
Donatos
Bowling Green, Kentucky
08.2021 - 07.2022
Prepared ingredients for pizzas according to company recipes and standards.
Operated kitchen equipment safely and efficiently during meal preparation.
Maintained cleanliness and organization of the kitchen workspace throughout shifts.
Collaborated with team members to ensure timely order completion during peak hours.
Adapted quickly to changing menu items and special requests from customers.
Cleaned kitchen equipment, surfaces, utensils and dishes.
Operated grills, fryers and broilers to cook items to quality guidelines.
TRAINING GENERAL MANAGER/TRAINING COORDINATOR at PLANET FITNESS, GRAND FITNESS PARTNERSTRAINING GENERAL MANAGER/TRAINING COORDINATOR at PLANET FITNESS, GRAND FITNESS PARTNERS