Hi, I’m
Caytie J. Miller
Allendale,MI
Summary
Trusted Intake Support Coordinator with background in support services and management. Effectively managed administrative tasks and provided exceptional patient assistance. Demonstrated reliability and adaptability in fast-paced environments, showcasing strong communication and problem-solving skills.
Overview
6
years of professional experience
1
Certification
Work History
Pinerest
Admission Intake Support Staff
12.2024 - Current
Job overview
- Greeted visitors professionally and directing them appropriately.
- Answered telephone and assisted patients and families by providing information or directing to appropriate departments.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Developed strong rapport with patients, fostering trust and enabling open communication regarding mental health concerns.
- Worked effectively in fast-paced environments.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
- Improved patient outcomes with accurate documentation of doctors orders.
- Ensured proper paperwork for both involuntary and voluntary patients.
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
Aldi
Assistant Manager
12.2023 - 10.2024
Job overview
- Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities
- Supported Store Managers with day-to-day operational requirements
- Managed daily operations of store to ensure efficiency and productivity
- Coordinated employee schedules to provide adequate staff coverage
- Supported recruiting, training, and professional development efforts
- Oversaw cash handling procedures, including opening and closing registers, making bank deposits, and reconciling daily sales reports
- Created promotional displays or events to increase product visibility and drive sales
Aldi
Lead Store Associate
06.2023 - 12.2023
Job overview
- Provided top-notch customer service, enhancing shopping experiences and increasing repeat business
- Handled customer complaints and resolved issues for customer satisfaction
- Processed cash and credit transactions using POS system
- Built positive relationships with customers, answering questions about products and services
- Stocked merchandise onto shelves and ensured proper placement of items
- Coordinated with managers and teammates to keep correct inventories
- Kept store shelves, racks and bins presentable with resets
Aldi
Store Associate
08.2022 - 06.2023
Job overview
- Built positive relationships with customers, answering questions about products and services
- Processed cash and credit transactions using POS system
- Reported any safety hazards or maintenance issues to management promptly for resolution
- Stocked merchandise onto shelves and ensured proper placement of items
Jenison Middle School
Soccer Coach
08.2022 - 06.2023
Job overview
- Promoted sportsmanship values such as respect, teamwork, and fair play among players
- Implemented team-building exercises to strengthen relationships among teammates
- Coordinated with other coaches, school administrators, and parents in organizing games and events
- Conducted regular practices and drills to enhance players' skills and techniques
United Bay Community Credit Union
Bank Teller
05.2021 - 09.2021
Job overview
- Delivered exceptional service with friendly approach to retain and acquire customers
- Assisted in greeting, directing and engaging with client lobby traffic
- Tidied and cleaned workstation regularly, keeping well-stocked with supplies and brochure materials
- Prepared official checks, money orders and certified checks
- Verified account balances and resolved discrepancies for customers efficiently
Fabiano Brothers
Warehouse Worker
06.2020 - 09.2020
Job overview
- Kept aisles clean, orderly and hazard-free
- Avoided safety hazards by correctly operating company tools and equipment
- Prepared items for shipment by labeling them properly and packing them securely
- Worked for extended periods of time in uncomfortable conditions
Little House Creations
Greeter/Clerk
11.2018 - 02.2019
Job overview
- Collaborated with other employees to create welcoming atmosphere for all guests
- Maintained front end with attractive, customer-ready appearance through regular merchandising
- Greeted customers with friendly demeanor upon entering establishment
Education
Grand Rapids Community CollegeGrand Rapids, MI
Bachelors from School Psychology
12-2026
Valley Lutheran High School
High School Diploma
06-2020
University Overview
- National Honor Society member
- Member of Rotary Leadership Team
- Student Council Vice-President 2016-2017
- Student Council Executive Board Secretary 2019-2020
- Guitarist for Praise Band 'Impact'
- Captain of Varsity Soccer Team
- Member of Varsity Cross Country Team
- Summer Soccer Camp Volunteer
Skills
- Microsoft Word
- Google Drive
- Task Delegation
- Managing Operations
- Identifying and Helping in Improving Employee Performance
- Active listening to Achieve Customer Satisfaction
- Promoting Positive Employee Feedback
- Developing Training Initiatives
- Support services
- Paperwork assistance
- Documentation
- Spreadsheet development
Hobbies and Interests
- Travel
- Indoor Soccer player
- Playing Guitar
- Christian Mission Trips
- Painting
- Embroidery
- Playing with my dog Willow
Middle Initial
J
Certification
- CPR Certified - most recent certification in December, 2024
Timeline
Admission Intake Support Staff
Pinerest
12.2024 - Current
Assistant Manager
Aldi
12.2023 - 10.2024
Lead Store Associate
Aldi
06.2023 - 12.2023
Store Associate
Aldi
08.2022 - 06.2023
Soccer Coach
Jenison Middle School
08.2022 - 06.2023
Bank Teller
United Bay Community Credit Union
05.2021 - 09.2021
Warehouse Worker
Fabiano Brothers
06.2020 - 09.2020
Greeter/Clerk
Little House Creations
11.2018 - 02.2019
Grand Rapids Community College
Bachelors from School Psychology
Valley Lutheran High School
High School Diploma
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