Caytlin Raveling
10093 Rich Valley Blvd,MN
Summary
Accomplished Shift Manager at Culvers, adept in employee training and customer service focus, significantly improved team performance through effective problem-solving and mentoring. Leveraged cash handling expertise and positive reinforcement techniques, fostering a supportive and productive work environment. Demonstrated exceptional relationship-building skills, ensuring high levels of customer satisfaction and employee retention.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Shift Manager
Culvers
Chandler, AZ
01.2024 - 01.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Nanny
Private Care
Rosemount, MN
03.2023 - 04.2024
- Provided nurturing care and supervision to children, ensuring a safe and engaging environment.
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
Frozen Department Manager
Walmart
Oak Park Heights, MN
03.2022 - 03.2023
- Implemented new safety measures aimed at reducing workplace accidents related to icy surfaces or improperly stored items within the department''s cold storage areas.
- Developed efficient merchandising plans to optimize product visibility and drive impulse purchases among shoppers browsing the frozen aisle.
- Increased employee retention by fostering a supportive work atmosphere that encouraged open communication and professional growth opportunities.
- Reduced shrinkage rates through vigilant loss prevention efforts and accurate tracking of damaged or expired products.
Teacher Aid
Prestige Preschool Academy
Apple Valley, MN
02.2019 - 09.2021
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
Shift Leader
Culvers
Cottage Grove, MN
07.2016 - 02.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Computer Science - Cyber Security
Rasmussen University
Eagan, MNSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Training and mentoring
- Relationship building
- Activity planning
- Infant care
- Reading and storytelling
- Positive reinforcement
- CPR training
- Light housekeeping
Timeline
Shift Manager
Culvers
01.2024 - 01.2025
Nanny
Private Care
03.2023 - 04.2024
Frozen Department Manager
Walmart
03.2022 - 03.2023
Teacher Aid
Prestige Preschool Academy
02.2019 - 09.2021
Shift Leader
Culvers
07.2016 - 02.2019
Computer Science - Cyber Security
Rasmussen University