Summary
Overview
Work History
Education
Skills
Languages
Interests
Work Availability
Work Preference
Timeline
Generic

Roberto Borckardt

St. Petersburg,FL

Summary

Dynamic sales professional with a proven track record at Chadwell Supply, excelling in customer service and problem-solving. Bilingual in Spanish and English, I leverage strong negotiation skills to enhance client satisfaction and drive revenue growth. Recognized for delivering tailored solutions that meet diverse client needs while fostering lasting relationships.

Overview

15
15
years of professional experience

Work History

Special Orders Agent

Chadwell Supply
06.2024 - Current
  • Maintained accurate records of client communications and transactions for seamless transaction.
  • Informed clients of policies and procedures to ensure understanding and compliance.
  • Resolved customer orders and issues through prompt and professional service.
  • Delivered exceptional customer service by proactively addressing concerns during all interactions with the customer and TSM (Territory Sales Manager)

Inside Sales/Front Counter Clerk

Johnstone Supply
09.2023 - 06.2024
  • Enhanced customer satisfaction by delivering efficient and friendly service at HVAC front counter.
  • Collaborated with store management to implement promotional strategies, significantly boosting sales.
  • Meticulously balanced end-of-day cash registers, ensuring accuracy in daily financial records.
  • Provided exceptional customer service through active listening and effective communication skills.

Outside Territory Manager

LKQ Corporation Inc.
08.2016 - 02.2023
  • Bridged gaps in customer expectations and company capabilities by working closely with the management team.
  • Facilitated communication between customers and internal teams such as dispatch and contractors when necessary, ensuring timely resolution of any issues or concerns related to the needs of the client.
  • Improved market share by strategically positioning quotes against competitors'' offerings.
  • Implemented strategic sales plans to achieve company objectives and meet clients'' needs.

Franchise Performance Consultant

Medi-Weightloss Corporation
10.2015 - 06.2016
  • Provided coaching and mentoring to clients, fostering a culture of continuous learning and development.
  • Boosted client performance by conducting in-depth assessments and identifying areas for improvement.
  • Leveraged advanced analytics tools to produce data-driven recommendations for enhancing workplace performance metrics across various industries.
  • Advised senior leadership on succession planning strategies that facilitated smooth transitions during critical periods of organizational change.
  • Managing 20 of the 80 Nationwide Franchises. Visiting clients in other states. Traveling 15 days every month.

Inside Sales Representative

Suntime/Linkswalker
06.2010 - 04.2014
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

Education

No Degree - Business Administration

University of Cincinnati
Cincinnati, OH
05-1993

High School Diploma -

St. Josephs High School
Metuchen, NJ
05-1987

Skills

  • Problem-solving skills
  • Positive attitude
  • Customer service and care
  • Problem-solving
  • Bilingual (Spanish/English)
  • Quoting and Negotiation
  • Closing

Languages

Spanish
Full Professional
English
Full Professional

Interests

Love to go fishing any chance I get Primarily freshwater

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteOn-SiteHybrid

Important To Me

Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time off401k match

Timeline

Special Orders Agent

Chadwell Supply
06.2024 - Current

Inside Sales/Front Counter Clerk

Johnstone Supply
09.2023 - 06.2024

Outside Territory Manager

LKQ Corporation Inc.
08.2016 - 02.2023

Franchise Performance Consultant

Medi-Weightloss Corporation
10.2015 - 06.2016

Inside Sales Representative

Suntime/Linkswalker
06.2010 - 04.2014

No Degree - Business Administration

University of Cincinnati

High School Diploma -

St. Josephs High School

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