William Latham
Project Management
Chaparral,NM
Summary
Personable Member Service Representative offering 10 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
5
5
years of professional experience
Work History
SME/ PF/ Instructor/ CSP
William Latham LLC
WAH, NM
01.2019 - Current
- Provide management and instructional services for Roadside Assistance Clients through Arise
- Track performance, adherence, and much more with Google Sheets/Excel
- Help Success Team with new processes and implementations to further drive performance metrics for clients
- Manage additional PF's/CSP's when launching new software within the client
- Update and maintain critical documents.
- Designed and prepared technical reports, studies and related documentation
Consultant
Sutherland Global Services - WAH
WAH, NM
10.2016 - 06.2017
- Work at home support for Microsoft Xbox provided billing solutions, technical solutions, and product returns and replacements both with warranties and without
- Provided elevated customer experience to generate loyal clientele
- Answered product questions with up-to-date knowledge of sales and store promotions
- Developed reputation as an efficient service provider with high levels of accuracy
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Sales Agent/Coach/Acting Team Lead
S & P Data llc
Rio Rancho, NM
06.2015 - 10.2016
- Answered an average of 50-100 calls per day by addressing customer inquiries, solving problems, and providing new product information
- Described products to customers and accurately explained details and care of merchandise
- Earned management trust by serving as key holder, responsibly opening and closing store
- Successfully acquired an average of 15 new customers per month, generating growth in revenue
- Effectively managed a high volume of inbound customer calls
- Gathered and verified all required customer information for tracking purposes
- Defused volatile customer situations calmly and courteously
- Prepared reports and communication for senior management and clients.
Education
High School Diploma -
NMSU
Las Cruces, NM 06.2007 - 06.2007
Skills
Excel
PowerPoint
Word
Google Office
Team Building
Data Management
Additional Information
- Willing to relocate: Pending
- Authorized to work in the US for any employer
Timeline
SME/ PF/ Instructor/ CSP
William Latham LLC
01.2019 - Current
Consultant
Sutherland Global Services - WAH
10.2016 - 06.2017
Sales Agent/Coach/Acting Team Lead
S & P Data llc
06.2015 - 10.2016
High School Diploma -
NMSU
06.2007 - 06.2007