April Richardson
Arlington,Texas
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
14
14
years of professional experience
Work History
General Manager
Americas Best Eyeglasses And Contacts
05.2024 - Current
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Maximized efficiency by coaching and counseling staff to assure a thorough understanding of compliance with all company and department policies, procedures, and regulations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service, resulting in NPS improvement of over 25%.
Sales Manager
Wildcat Movers
02.2023 - 04.2024
- Generalize accurate quotes and lead tracking through CRM systems to negotiate contracts and close deals with a conversion goal of 30%.
- Initiated out reach to local Real Estate companies to organize business presentations; aimed at expanding business partnership opportunities.
- Managed key realtor accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Monitor accounts receivable to to ensure timeliness of outstanding balances are minimized, with the goal of maintaining a 97-100% collections rage.
Field Service Manager
My Fitness Store
01.2020 - 02.2023
- Assessed operational needs and equipment availability to develop personnel schedules and assignments.
- Reduced equipment downtime by implementing proactive maintenance plans and schedules.
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Negotiated contracts with vendors, securing favorable terms that reduced overall operational expenses.
- Coordinated cross-functional teams to complete complex installations on time and within budget constraints.
General Manager
Footlocker Retail
06.2011 - 12.2019
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning; resulting in Manager of the Year (multiple occasions).
- Awarded Coach of the Year by observing each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Implemented strategic customer loyalty capture training to increase VIP capture rate resulting in districts #1 performance.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
Education
Business Management
Texarkana College
Texarkana, TX05-2011
High School Diploma -
Atlanta High School
Atlanta, TX05-2008
Skills
- Leadership and team building
- Process Improvement
- Inventory control
- Customer relationship management
- Verbal and written communication
- P&L management
- Strategic planning
- Exceptional interpersonal communication
- Business development
- Troubleshooting expertise
- New business development
- Contract negotiations
Timeline
General Manager
Americas Best Eyeglasses And Contacts
05.2024 - Current
Sales Manager
Wildcat Movers
02.2023 - 04.2024
Field Service Manager
My Fitness Store
01.2020 - 02.2023
General Manager
Footlocker Retail
06.2011 - 12.2019
Business Management
Texarkana College
High School Diploma -
Atlanta High School
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