Christopher Leon
Woodstock,GA
Summary
Engineering leader with 12+ years of experience in team building, negotiation, process engineering, continuous improvement, and program/project management. Specializes in analyzing business requirements, and guiding teams in operational and financial business opportunities and projects.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Manager AV Design and Project Manager
Georgia Tech
10.2022 - Current
- Recommended and implemented successful strategies to maximize design and fulfillment throughput
- Coached and Mentored lead engineers and project managers for 20% improvement in customer satisfaction within first 8 weeks
- Provided custom scoring for project and task prioritization (while providing top-cover for change)
- Crafted Access/SQL database for project intake framework - which was then used as model for ServiceNow
- Consolidated documentation libraries and pursued standards and structured nomenclature
Business Owner
Uplift Communications
02.2020 - Current
- Partnered with multiple vendors to develop infrastructure framework for international small-cell and way-finding tactical deployments.
- Developed and delivered $85M multi-year proposal for infrastructure, training, and support
- Delivered training framework for locals templated response SLAs
Director Engineering Labs
Cox Communications
04.2022 - 10.2022
- Responsible for $10M in operational savings over 3 years by migrating from leased to owned facilities
- Developed strategy for hardware disposition (MACD) and high-level design delivery
- Ensured cross-functional alignment and leadership awareness; 20+ teams and 3000+ pieces of HW
- Built lab move facilitation team
- Role/Promotion paused after notice and then cancelled due to economic/corporate challenges
Senior Manager Data Center Services
Cox Communications
07.2018 - 10.2022
- Produced multiple firewall fulfillment process improvements to show 40% improvement in app owner feedback
- Partnered with Cross-divisional Executive Directors to deliver agile/scrum & Kanban to infrastructure teams
- Reduced Firewall Rule processing times by 75% through retooling, automation, and process consolidation
- Eliminated multiple bottlenecks by identifying and resolving processes with limited value add
- Integrated ServiceNow, Ansible, and Python Scripts for Self-Service Firewall Rule processing
- Organized ‘factories’ and set guardrails for Code Management, Service Design, and Automation
- Per year, delivered over 600 new or amended PaaS, KaaS, IaaS, AWS, GCP, and/or managed services connections for internal customers
- Enabled individual contributor growth by mentoring engineers and facilitating vendor training
Program Manager
Charter Communications Inc
06.2017 - 06.2018
- Led 12 PMs responsible for Core and Backbone Network project facilitation and reporting.
- Delivered unified supply chain methodology for improved cross-functional alignment
- Improved vendor relations for improved product discounts (asset protection)
- Delivered technical and project-management cross-training to 42+ staff weekly for 6 months
- Developed multiple standard forms and infrastructure capacity calculators for 1.5 FTE savings
- Compiled and validated multi-functional organization annual budget pre-submission ($580M)
Manager Network Engineering
Charter Communications
02.2015 - 06.2017
- Managed 11 engineers that were responsible for metro design and maintenance of 3 domestic regions (14 states).
- Led 62 engineers as acting Director from 12/2015 to 06/2016 (through TWC & BHN acquisition)
- Analyzed system data and derived metrics which enabled SLA and OLA creation for cradle-to-grave fulfillment activities
- Automated metro and backbone capacity analysis for auto-generated Capital Purchase Requests
- Developed 2016 and 2017 Budgets ($60M/$100M+) for all Core and Optical networks
- Designed new Planning and Design team structure and placement post-TWC/BHN acquisition
- Developed and presented over 80 root-cause analysis reports to Executive VP and panel
Project Engineer, Staff
Lockheed Martin
09.2013 - 02.2015
- Supported the Space Based Infrared Systems (SBIRS) contract as a network remediation task manager
- Derived earned value metrics from data and standardized reports for Senior military leadership
- Remediated over 200 findings in 3 months to achieve launch on schedule
- Briefed Lockheed ISA community on practical process improvement strategies
- Contractor to Lockheed through ESG (No longer in Business) from September 2013 to April 2014.
Lead Project Manager and Systems Engineer
Advanced Systems Engineering Corp.
02.2012 - 08.2013
- Led pre-policy, IT research and development for a cyber-security team supporting the intel community.
- Managed market surveys, proof-of-concept lab and field testing, cost-benefit analysis, and security-centric programs
- Prepared and delivered detailed presentations and recommendations to government executives.
- Tested the practical application of Wireless Intrusion Detection and Protection systems, hard token technologies (3rd-factor authentication), 802.1x (ISE-NAC), rogue device detection, and online behavioral analysis tools
Education
Bachelor of Science - Business Administration
Strayer University
Woodbridge, VASkills
- Employee Coaching and Mentoring
- Project and Program Management
- Data-Driven Decision-Making
- Vision and Mission Development
- Influencing and Negotiating
- Cross-Functional Team Leadership
- General Management and Administration
- Process & Workflow Analysis and Development
- Data Center Migrations
- Budget Administration
- Technical & Supply Chain Operations Management
- Network Transformation
- Troubleshooting and Problem Resolution
- Documentation
Certification
- Google Project Management Professional - 2023
- Google Data Analytics Professional - 2023
- SAFe 5 Practitioner - 2021
- SAFe 5 Agilist - 2021
- Certified Scrum Master (CSM) - 2020
- Control Account Manager (DoD CAM) - 2014
- Lean Six Sigma Black Belt - 2013
- Lean Six Sigma Green Belt - 2012
Training
- Google Project Management Professional - 6 Courses - February 2023
- Strategic Leadership Specialization (Tuck - Dartmouth College) - 4 Courses - February 2023
- Google Site Reliability Engineering (SRE) - Coursework & Certificate - February 2023
- ESG Risks and Opportunities (Wharton - Univ. of Penn.) - Coursework & Certificate - January 2023
- Cloud Computing: Software as a Service (SaaS) - Coursework & Certificate - January 2023
- Google Data Analytics Professional - 8 Courses - January 2023
- Terraform for Leaders - Coursework & Certificate - January 2023
- SAFe for Teams - Coursework - April 2021
- SAFe for Leaders - Coursework - March 2021
- Certified Scrum Master (CSM) - Coursework (Scrum Alliance) - April 2020
- Palo Alto Ignite - Conference (Austin, TX) - August 2019
- SCTE - Conference (Atlanta, GA) - September 2018
- Control Account Manager (CAM) - Coursework - December 2014
- Lean Six Sigma Black Belt (Purdue University) - Coursework - April to July 2013
- DefCon 20 - Conference (Las Vegas, NV) - August 2012
- Lean Six Sigma Green Belt (Purdue University) - Coursework - March to June 2012
- InfoSec Institute CISSP Bootcamp - Coursework - May 2012
- PMTI PMP Exam Prep - Coursework - October 2011
Timeline
Senior Manager AV Design and Project Manager
Georgia Tech
10.2022 - Current
Director Engineering Labs
Cox Communications
04.2022 - 10.2022
Business Owner
Uplift Communications
02.2020 - Current
Senior Manager Data Center Services
Cox Communications
07.2018 - 10.2022
Program Manager
Charter Communications Inc
06.2017 - 06.2018
Manager Network Engineering
Charter Communications
02.2015 - 06.2017
Project Engineer, Staff
Lockheed Martin
09.2013 - 02.2015
Lead Project Manager and Systems Engineer
Advanced Systems Engineering Corp.
02.2012 - 08.2013
Bachelor of Science - Business Administration
Strayer University
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