CHERYL BONESS

Work History

ABELIGHT INC.

08.2023 - 09.2025

Managed seven host homes and 9 to 12 adults with intellectual and/or developmental disabilities (IDD).
Managed daily operations, ensuring compliance with safety and regulatory standards.
Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
Conducted regular assessments to monitor resident progress and adjust care strategies accordingly.
Served as an advocate for residents, ensuring their rights were protected and their voices were heard in matters that affected them directly.
Enhanced communication with providers, residents', families and external agencies through regular updates and open lines of communication.
Collaborated with interdisciplinary teams to develop comprehensive strategies for meeting each resident''s unique needs.
Developed and implemented individualized care plans for residents, enhancing quality of life.
Facilitated smooth transitions when admitting new residents into the facility by working closely with their families during this challenging period of adjustment.
Monitored staff training and support to improve service delivery.
Rep-payee services monitoring Medicaid status, redeterminations, and Social Security funds tracking to ensure individuals were not being exploited.
Led residential program operations, ensuring compliance with regulatory standards and organizational policies.

CBCabs, LLC

02.2020 - 08.2023

Independent Contractor with Z-Trip.
Dial-A-Ride Driver provides safe, reliable and timely transportation to senior and disabled citizens registered with Z-Trip aboard the Dial-a-Ride vehicle.
Takes personal responsibility to provide exceptional customer service, promote and maintain a positive image, and fosters pride and professionalism in the workplace and community.
Provides safe and reliable transportation to clients.
Provide door-to-door assistance to ensure clients safety in all weather.
Exhibits pleasant demeanor and active listening skills during regular client interactions.

BB Exterior Services

05.2016 - 11.2018

Coordinated marketing initiatives to increase brand awareness within the community.
Developed and maintained strong client relationships to enhance customer satisfaction and retention.
Coordinated cross-functional teams to ensure timely project delivery and effective communication.
Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Fostered strong professional network and partnership building skills to connect with quality leads.

ALFRED BENESCH & COMPANY

11.2004 - 03.2016

Organize and manage meetings and training events, conferences and employee events.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Coordinated office activities and streamlined communication between departments.
Managed scheduling and logistics for meetings, ensuring optimal resource allocation.
Maintained organized filing systems to enhance document retrieval efficiency.
Assisted in the preparation of reports and presentations for executive staff and clients.
Supported project management teams by tracking deadlines and deliverables effectively.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

OPPENHEIMERFUNDS

01.2000 - 01.2004

Support Senior VP and senior management teams by maintaining relationships with customers and staff to ensure positive customer service.
Research projects (e.g. fund name changes and mergers, procurement cards, prospect vendors, fraud records, etc.)
Assisted in the restructure of Project Office processes and developed the training presentation for the new process.
Coordinated scheduling and logistics for executive meetings and corporate events.
Assisted in preparing financial reports and presentations for stakeholder meetings.
Streamlined communication between departments to improve project collaboration.