Melissa Hooper
Cleveland,Ohio
Summary
Capable medical office professional offering over 16 years of excellence in medical office support. History of analyzing administrative effectiveness and developing improved procedures. Proficient in operation of standard office equipment and EMR software.
Overview
17
17
years of professional experience
Work History
Intake Coordinator/Clinical Team Assistant
Miracle City Hospice
Broadview Heights, Ohio
01.2021 - Current
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Maintained current and accurate medical records for patients.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments and referral information.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Communicated with referral sources, physicians and associated staff to check documentation for proper signatures.
- Entered referrals into appropriate system based on type of referral obtained.
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
Lead Office Manager
Grace Hospice
Mentor, Ohio
04.2019 - 12.2020
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Support and guide other office managers.
- Presented general orientation for new employees.
- Worked with operations and education departments to discuss and test new workflow.
- In addition to duties listed below under office manager.
Office Manager
Grace Hospice
Mentor, Ohio
07.2012 - 04.2019
- Review and approve payroll.
- Manage HR files.
- Run reports and audit workflow/compliance.
- HCHB experience.
- Manage daily operations to ensure efficiency/compliance.
- Answer incoming calls.
- Donations.
- Invoices.
- Petty Cash.
- Support staff computer needs.
- Communicate with outside vendors, physicians and referral sources.
- Face 2 Face Management and compliance for hospice.
- Manage interdisciplinary team meeting compliance.
Data Entry/Receptionist
Grace Hospice
Mentor, Ohio
12.2010 - 07.2012
- Manage incoming and outgoing mail.
- Answered incoming calls.
- Greet visitors.
- Send/receive patient satisfaction surveys.
- Scan, copy, fax, data entry of patient visits.
Radiologist Relations and Support Specialist
Franklin And Seidelmann
Beachwood , Ohio
02.2008 - 03.2010
- Physician relational and technical support, 100+ full and part time physician scheduling.
- Physician lecture series management including WebEx and GoToMeeting set up and hosting.
- Survey recreation and administrative liaison.
- Real time administrative problem solving.
Exceptions Specialist
Franklin And Seidelmann
Beachwood, Ohio
10.2006 - 02.2008
- Physician and client support.
- Workflow system support.
- Physician compliance monitoring and managing.
- Participation in CSR and exceptions policy and procedure creation.
Client Support Representative
Franklin And Seidelmann
Beachwood, Ohio
10.2005 - 10.2006
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
Patient Registration Specialist
Franklin And Seidelmann
Beachwood, Ohio
09.2004 - 10.2005
- Data Entry.
- Compliance resolution.
Education
Certificate of Completion - Medical Transciption
Auburn Career Center
Painesville, OH02.2004
Certificate of Completion - Medical Secretary
Cleveland Institute of Dental-Medical Assistants
Mentor, OH09.1992
High School Diploma -
Chardon High School
Chardon, OH06.1990
Skills
- Quality Assurance
- Decision Making
- Handling Customer Complaints
- Regulatory Compliance
- Complex Problem Solving
- Schedule Coordination
- Meeting Coordination and Support
- Friendly and Relatable
- Diligent Follow Through
- Attention to Detail
- Honesty and Integrity
- Administration and Operations
Timeline
Intake Coordinator/Clinical Team Assistant
Miracle City Hospice
01.2021 - Current
Lead Office Manager
Grace Hospice
04.2019 - 12.2020
Office Manager
Grace Hospice
07.2012 - 04.2019
Data Entry/Receptionist
Grace Hospice
12.2010 - 07.2012
Radiologist Relations and Support Specialist
Franklin And Seidelmann
02.2008 - 03.2010
Exceptions Specialist
Franklin And Seidelmann
10.2006 - 02.2008
Client Support Representative
Franklin And Seidelmann
10.2005 - 10.2006
Patient Registration Specialist
Franklin And Seidelmann
09.2004 - 10.2005
Certificate of Completion - Medical Transciption
Auburn Career Center
Certificate of Completion - Medical Secretary
Cleveland Institute of Dental-Medical Assistants
High School Diploma -
Chardon High School