C. Casey Dobbins
Colorado Springs,CO
Summary
Experienced social services professional with a strong background in customer service. Detail-oriented and a valuable team player, consistently demonstrating ability to work independently, meet deadlines, and ensure compliance. Successfully coached and supervised staff members. Strong work ethic and desire to leverage transferable skills in pursuit of opportunity in the human resources field.
Overview
13
13
years of professional experience
Work History
Long Term Support Services Supervisor
A&I Avenues (fka Adult Care Mgt, Inc.)
10.2024 - Current
- Directly supervise case managers, including interviewing, hiring, training assistance, and performance management.
- Provide coaching to case management staff including problem solving, constructive feedback, and efficiency/time management suggestions.
- Provide caseload oversight to ensure deadlines are met and to ensure compliance with Federal, State, local regulations and agency policies.
- Support the CM Program Manager in managing daily operations of the case management department.
Lead Case Manager
Adult Care Management, Inc. (now A&I Avenues)
10.2023 - 10.2024
- Provided case management for assigned caseload to include all the duties and responsibilities of case management with targeted assistance for case coverage and/or high intensity cases
- Consulted with CMs on high intensity cases
- Reviewed and provided case management work of new hires and/or struggling CMs, providing feedback and updating CM supervisors on progress and/or areas of concern
- Completion of timely, accurate, professional documentation within established timelines
Long Term Care Case Manager
Adult Care Management, Inc. (now A&I Avenues)
03.2020 - 10.2023
- Managed an ongoing caseload of approximately 90 individuals in accordance with contractual and CO state rule requirements
- Conducted annual assessments and service planning to determine program eligibility and to identify a person's service and support needs for living independently and safely in the community
- Modify/adapted individual's service plan as their needs and preferences change throughout the year
- Monitored service plans, service providers, and the quality of services by conducting periodic reviews and visits
- Completed critical incident reports when a significant risk involved event occurs in a member's life
- Provided thorough and timely documentation of all work activities and maintain online files
- Prepared written summaries of complex client needs
Case Manager
Colorado Coalition for the Homeless
07.2016 - 02.2020
- Provide Case Management for up to 50 formally homeless individuals using a Trauma Informed Care, Motivational Interviewing, and strengths based model
- Assist clients in identifying and accessing goods and services for both immediate and long term needs
- Develop individualized goal plans in collaboration with clients
- Provide representative payee services
- Organize and supervise social groups and community outings for clients
- Assist clients in problem-solving issues which may threaten their housing and when appropriate, serve as liaison between client and property management staff to advocate for client’s housing stability
- Maintain accurate case management notes in HMIS system and update ROI’s as required
Co-Montessori Teacher
Bright Horizons
11.2014 - 07.2015
- Educated children ages 2 to 3 years old using the Montessori theory
- Assisted in creating lesson plans and monthly developmental goals
- Fostered and maintained appropriate relationships with parents and fellow teachers
Direct Support Professional
St. Coletta of Wisconsin
02.2012 - 03.2013
- Provided support to persons with developmental disabilities by teaching/modeling skills that foster independence
- Completed/maintained accurate records of client progress and tracked goals in accordance with ISP
- Maintained financials and provided banking assistance
- Administered daily medications as delegated by the RN
- Provided transportation and engaged clients in social activities
- Maintained a safe environment for clients
Education
Bachelor of Arts - Sociology
Northeastern Illinois University
Chicago, IL01.2011
Skills
- Coaching and mentoring
- Compliance monitoring and quality control
- Time management and ability to meet deadlines
- Extensive customer service experience
- Adaptable to work within a team
environment or individually - Accurate documentation in confidential client files
Additional Information
Additional work history available upon request.
Timeline
Long Term Support Services Supervisor
A&I Avenues (fka Adult Care Mgt, Inc.)
10.2024 - Current
Lead Case Manager
Adult Care Management, Inc. (now A&I Avenues)
10.2023 - 10.2024
Long Term Care Case Manager
Adult Care Management, Inc. (now A&I Avenues)
03.2020 - 10.2023
Case Manager
Colorado Coalition for the Homeless
07.2016 - 02.2020
Co-Montessori Teacher
Bright Horizons
11.2014 - 07.2015
Direct Support Professional
St. Coletta of Wisconsin
02.2012 - 03.2013
Bachelor of Arts - Sociology
Northeastern Illinois University
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