Overview
Work History
Education
Timeline
Generic

Calvin Chin

Vauxhall,NJ

Overview

14
14
years of professional experience

Work History

Area Manager

SNY1 Amazon (SSD)
Kearny, New Jersey
06.2024 - Current
  • Launched first hub-and-spoke micro-mobility electric cargo bike program in Manhattan, NY.
  • Initiated first Sub Same Day service utilizing only delivery service partners.
  • Conducted weekly performance reviews with each delivery service partner owner.
  • Facilitated weekly meetings with stakeholders to provide program updates and address concerns.
  • Reviewed payment disputes to verify accuracy of delivery service partner claims.
  • Investigated customer complaints, identified root causes, and implemented corrective actions.
  • Conducted monthly Thrive meetings with direct reports to enhance team performance.
  • Performed weekly site visits and audits on third-party maintenance goals at my assigned locations.

Lead, On Road Execution

HNY5 Amazon (AMXL DS)
Teterboro, New Jersey
08.2023 - 06.2024
  • Contributed to the launch and relocation of closing station assets, Amazon associates, delivery partner associates, and fleet.
  • Launched the first AMXL stand-alone, all-in, all-out dispatch in the New York metro region, in which one-person routes can be dispatch during the same time as two-person routes.
  • Bridge any metrics goals below the threshold.
  • Daily communication to support teams, such as loss prevention, RME, and EHS stakeholders.
  • Weekly vehicle safety audits are conducted to ensure that delivery service partners' fleets are in accordance with Amazon standards.
  • monitoring line hauls, ensuring middle carriers are delivering station-scheduled freight on time, to ensure packages have enough time to be processed.
  • Returned undeliverable packages back to the warehouse for rerouting or disposal, according to policy.
  • Monitored over 2,000 extra-large package deliveries (70 lbs and up) to ensure delivery associates are following customer delivery instructions, and verified that all packages that had not been delivered were reprocessed at the station. for next-day delivery.

Lead, On Road Execution

HNY4 Amazon ( AMXL DS )
Moonachie, NJ
11.2022 - 08.2023
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Inspected and monitored delivery vehicles, and ensured that delivery service partners are performing basic maintenance on 100% of their fleet every week.
  • Identified and assessed customer needs to achieve satisfaction, meet sales targets, and delivery metrics.
  • Tracked customer issues to report patterns and trends for metrics, and report building.

Assistant Station Manager

HNY4 Amazon Logistics ( AMXL )
Moonachie, NJ
09.2021 - 11.2022
  • Contributed to the launch of HNY4 and the training of 10 + new associates
  • Monitored staff operations to comply with administrative policies and procedures, safety rules, contracts and government regulations.
  • Managed day-to-day shipping and receiving, typically overseeing more than 600 extra large packages in 24-hour period.
  • Created and implemented programs, policies and procedures designed to effectively reduce or eliminate injuries and hazards in workplace.

Assistant Manager

HEW4 Amazon Logistics (AMXL)
Cranbury, NJ
05.2021 - 09.2021
  • Established sound partnerships with third party delivery vendors to assist business needs between UTR and OTR operations.
  • Secured revenue, accurately monitoring delivery associates deliveries and relay customer requests to eliminate discrepancies.
  • Assisted Dispatchers in evaluating driver associates performance and cultivating improvement initiatives.
  • Monitored personnel schedule delivery times facilitating adequate coverage 99.8% to meet on time delivery's and company metric thresholds.

Process Assistant

DNK5 Amazon Logistics (AMZL)
Bayonne, NJ
09.2020 - 05.2021
  • Launch the first all-walker station in the AMZL network servicing Manhattan, NY.
  • Efficiently dealt with changes, delays, and unexpected events to ensure customers received products on time.
  • Provided detailed instructions for job responsibilities, safety protocols, and company guidelines to new or current employees of 50 or more.
  • Managed day-to-day shipping and receiving, typically overseeing more than 40,000 packages in a 24-hour period.

Shift Assistant of Operations

DYY6 Amazon Logistics (AMZL )
Staten Island, NY
06.2020 - 09.2020
  • Contributed to the Launch of DYY6
  • Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
  • Handled day-to-day shipping and receiving overseeing more than 50,000 packages per day.
  • Managed scheduling and task delegation for over 100 Amazon associates.

Process Guide Lead

Amazon Fresh (EWR6)
Avenel, NJ
03.2017 - 06.2020
  • Maintained accurate and current order and shipment forms, inventory documentation and customer records.
  • Inventoried 100 bin with daily cycle counts and monthly audits and investigated discrepancies to maximize data accuracy.
  • As a Learning Ambassador assisted with on boarding groups of 5 or more new hires
  • Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment for 20,000 or more products.

Adult Day Specialist

Arc Of Union County
Springfeild, NJ
01.2012 - 03.2017
  • Trains and supervises a small group of adults with developmental disabilities in a variety of work settings
  • Using prescribed methods, periodically does time studies by directly observing and recording tasks performed by the consumer's to develop standard time values for use in determining piece rates for workers
  • Supervised all warehouse operations, including shipping and receiving, distribution, and workplace safety

Education

Supply Chain And Logistics

Correlation One
Remote
09.2023

High School Diploma -

Abraham Clark High School
Roselle, NJ
06.2011

Timeline

Area Manager

SNY1 Amazon (SSD)
06.2024 - Current

Lead, On Road Execution

HNY5 Amazon (AMXL DS)
08.2023 - 06.2024

Lead, On Road Execution

HNY4 Amazon ( AMXL DS )
11.2022 - 08.2023

Assistant Station Manager

HNY4 Amazon Logistics ( AMXL )
09.2021 - 11.2022

Assistant Manager

HEW4 Amazon Logistics (AMXL)
05.2021 - 09.2021

Process Assistant

DNK5 Amazon Logistics (AMZL)
09.2020 - 05.2021

Shift Assistant of Operations

DYY6 Amazon Logistics (AMZL )
06.2020 - 09.2020

Process Guide Lead

Amazon Fresh (EWR6)
03.2017 - 06.2020

Adult Day Specialist

Arc Of Union County
01.2012 - 03.2017

Supply Chain And Logistics

Correlation One

High School Diploma -

Abraham Clark High School

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