Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Timeline
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Dawn Evans - Hall

Customer Service
Oregonia,OH

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience
5
5
years of post-secondary education

Work History

Customer Service Associate

Kroger Marketplace
Lebanon, Ohio
11.2020 - Current
  • Greeted and verified members and guests upon entry to optimize security.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Responded proactively and positively to rapid change.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Janitorial Staff Member

Columbus Hospitality
Wilmington, Ohio
08.2019 - 09.2020
  • Kept building spaces premises clean inside and outside.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Checked in and stocked inventory throughout facility.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.

Customer Service Associate

Speedway Gas Station
Lebanon, Ohio
03.2019 - 05.2019
  • Executes excellent sales floor merchandising and selling.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.

Assistant Store Manager

Tractor Supply Company
Springboro, OH
04.2016 - 03.2018
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Manager

Dollar General Store
Middletown, OH
03.2015 - 03.2016
  • Maintained professional, organized and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Managed team schedule with eye for coverage needs and individual strengths.

Customer Service Representative

R & L Carriers
Wilmington, OH
07.2007 - 09.2014
  • Addressed customer account discrepancies and concerns.
  • Maintained and managed customer files and databases.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered over 20 calls per shift to meet fast-paced call center demands.

Education

Associate of Science - Early Childhood Education

Warren County Career Center
Lebanon, OH
08.1985 - 05.1987

High School Diploma -

Waynesville High School
Waynesville, OH
03.1984 - 05.1987

Skills

Inbound and outbound calling

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Interests

Spending time with family

Attending to animals on our farm

Quilting

Crocheting

Cross stitching

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Associate

Kroger Marketplace
11.2020 - Current

Janitorial Staff Member

Columbus Hospitality
08.2019 - 09.2020

Customer Service Associate

Speedway Gas Station
03.2019 - 05.2019

Assistant Store Manager

Tractor Supply Company
04.2016 - 03.2018

Manager

Dollar General Store
03.2015 - 03.2016

Customer Service Representative

R & L Carriers
07.2007 - 09.2014

Associate of Science - Early Childhood Education

Warren County Career Center
08.1985 - 05.1987

High School Diploma -

Waynesville High School
03.1984 - 05.1987

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Dawn Evans - HallCustomer Service