Jen Szczepek
Bartender /Self Employed Business Owner Augusta, Ga
Beaufort,SC
Summary
Customer-savvy Pro Shop Manager and Bartender accustomed to demanding work with little downtime. Dedicated, friendly team player with exceptional personality and communication skills. Keep work areas clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons. Passionate about serving customers while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional customer service.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
Work History
Co Owner/Pro Shop Manager
Self-employed Wedges And Woods
Augusta , GA
09.2010 - 11.2021
- Promoted positive customer experience through day-to-day supervision and management of facility.
- Created lasting client relationships using strong communication skills.
- Assisted with marketing strategy creation and advertising to better promote facility to public.
- Trained and guided team members to maintain high productivity and performance.
- Provided exceptional customer service to customers, increasing customer loyalty.
- Golf Club repair
- Studied latest trends to add new merchandise to product lineup, improving sales revenues.
- Maintained cleanliness and organization, working closely with employees to systemize tasks.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Shift Manager/Key Holder
Rhineharts Oyster Bar
Evans, Georgia
02.2005 - 02.2010
- Oversaw employee performance, corrected problems and increased efficiency.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Opened store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Received and counted money.
- Trained and mentored new employees.
- Oversaw team of 8-10 employees.
- Completed store opening and closing procedures.
Bartender
BW-3s
Cincinnati, OH
03.1995 - 10.2002
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift.
- Completed accurate inventory records to maintain and organized establishment.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Changing kegs
- Maintained relationships with vendors to facilitate effective inventory.
- Operated efficiently in high-volume setting to prepare and serve more drinks per hour.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained secure cash drawers
- Recruited and trained new bartenders and bar backs, scouted and auditioned.
- Conducted regular inventories of bar and drink supplies to keep stock on hand.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Handle customer, team and business needs while avoiding unnecessary delays or errors.
- Decreased waste, following strict recipes and drink measurement protocol.
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
Education
High School Diploma -
Loveland High School
Loveland, OH 09.1985 - 06.1989
Skills
Works well with others or independently
Excellent at Communication great listener
Trained in Mixology, free pour counts
Friendly, entertaining, always smiling
Timeline
Co Owner/Pro Shop Manager
Self-employed Wedges And Woods
09.2010 - 11.2021
Shift Manager/Key Holder
Rhineharts Oyster Bar
02.2005 - 02.2010
Bartender
BW-3s
03.1995 - 10.2002
High School Diploma -
Loveland High School
09.1985 - 06.1989