Kayla Lasky
Danbury,CT
Summary
Enthusiastic, hard-working, and passionate patient coordinator who is motivated to work with patients, colleagues, and care teams, to provide a seamless and supportive family-building journey.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Third Party Patient Coordinator- Team Lead
Illume Fertility
Norwalk, CT
12.2020 - Current
- Manages multiple oocyte donation and surrogacy cases simultaneously.
- Educates and schedules screening appointments for all donors, surrogates, and intended parents.
- Ensures patients complete FDA testing.
- Assigns directed and anonymous donor numbers.
- Collects patient records and enters match information
- Manages and tracks incoming new patients for the third-party department, and ensures all departments are connected so patients are well taken care of throughout treatment cycles
- Helps meet changing demands by recommending improvements to procedures.
- Trains new team members by relaying information on company procedures and requirements.
- Oversees a team of 4 navigators, and works to promote a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Works in tandem with outside agencies, attorneys, and psychologists to ensure efficient progress through each cycle
- Enhances customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplishes multiple tasks within established timeframes.
Medical Assistant
Illume Fertility
Danbury, CT
03.2015 - 12.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Assisted physicians with Saline Sonograms, Hysterosalpingograms, Pregnancy ultrasounds, intrauterine insemination, and cervical stitches.
Education
Medical Assistant Certification - Medical Assistant
Ridley Lowell Business And Technical Institute
Danbury, CT06-2014
High School Diploma -
Henry Abbott Technical High School
Danbury06-2013
Skills
- Appointment Scheduling
- Fertility Industry Knowledge
- Electronic Records Management
- Patient Care and Education
- Attention to Detail
- Cross-Functional Teamwork
- Conflict Resolution
- Verbal and written communication
- Patient Flow Management
- New Hire Training
Certification
- Registered Medical Assistant (RMA) - American Medical Technologists (AMT).
Timeline
Third Party Patient Coordinator- Team Lead
Illume Fertility
12.2020 - Current
Medical Assistant
Illume Fertility
03.2015 - 12.2020
Medical Assistant Certification - Medical Assistant
Ridley Lowell Business And Technical Institute
High School Diploma -
Henry Abbott Technical High School