Shalah Bailey

• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Obtained client medical history, medication information, symptoms, and allergies.
• Completed EKGs and other tests based on patient presentation in office.
• Collected and documented patient medical information such as blood pressure and weight.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.

Performed xrays

• Worked well in a team setting, providing support and guidance.
• Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
• Worked effectively in fast-paced environments.
• Worked flexible hours across night, weekend, and holiday shifts.
• Experience with EMR systems
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Processed medical insurance claims and payments.
• Received, recorded and filed medical payments by check, cash, and credit card.

• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Maintained high level of professionalism and discretion when dealing with guests.
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
• Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
• Responded to guest inquiries to maximize guest satisfaction.
• Greeted guests upon arrival by providing warm welcome.
• Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
• Managed check-in and check-out procedures for guests.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Bussed and reset tables to keep dining room and work areas clean.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.