Aliya Manning

• Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
• Scheduled appointments with specialists on behalf of clients.
• Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
• Processed referral requests from patients, doctors and other health care professionals.
• Managed complex caseloads effectively by prioritizing tasks and keeping organized records of case materials.

• Handled customer inquiries and suggestions courteously and professionally.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Promptly responded to inquiries and requests from prospective customers.
• Managed timely and effective replacement of damaged or missing products.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Assists guests with orders

• Interpreted clients' needs and introduced services to fit specific requirements.
• Monitored customer lines at POS and opened additional registers to expedite sale process.
• Followed all company policies and procedures to deliver quality work.
• Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
• Prepared, presented and maintained appropriate stock levels to promote product availability to customers.
• Kept detailed records of project progress, discrepancies and other funding issues.
• Assisted with staff training to enforce quality, safety and sanitation guidelines.

• Assisted other team members to achieve goals.
• Took orders, prepared meals and collected payments.
• Kept food preparation area, equipment and utensils clean and sanitary.
• Worked well with teammates and accepted coaching from management team.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Worked front counter, drive-thru and other areas.
• Prepared products following restaurant, health, and safety standards and procedures.