Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Case Manager/Discharge Planner
AltaPointe Health
08.2022 - Current
Advocates on behalf of the consumers to secure community resources
Reviews progress of consumers with assigned therapist and assists with discharge planning for consumers
Provides warm handoff to outpatient services or the next level of care
Effectively communicates with unit therapist, nurses, doctors, coordinator of social services, supervisor and other members of the treatment team
Ensures clinical information is forwarded to other AltaPointe programs and agencies as appropriate for continuity of care and provision of aftercare services
Coordinates with treatment team to obtain releases of information for medical records
Requests/tracks receipt of records from other treating facilities/outpatient physicians
Obtains aftercare appointments - including sending records to outpatient providers
Maintains a resource list of various outside providers for the purpose of coordinating aftercare services
Provides Unit census to treatment team members
Facilitates Nursing Home/Home Health referrals as necessitated completing necessary releases with consumers
Documents daily discharge planning efforts
Adheres to professional code of ethics
Case Manager Specialist
Didi Hirsch Mental Health Services
04.2018 - 06.2022
Assists clients to locate, access and utilize a full range of health care services, community support groups and resources, establish and maintain housing access mental and medical care, rehab programs and drug and alcohol services
Acts as a client advocate interfacing with housing and support agencies, Medical/Medicare
Monitors and maintains documentation of client services, ensures compliance with agency, county, state, and federal policies and procedures, standards, and guidelines
Provided counseling services
Communication between staff, clients, and family members
Recruit, train staff and create schedules
Develop clients' goals and monitor progress
Maintain confidentiality and quality of care
Provided resources such as housing and job training
Established the best course of rehabilitation
Case Manager - Supervision Assistant
United States District Court
06.2002 - 07.2017
Assisted probation and pretrial services officers carry out investigation and supervision duties, aid and technical support in a wide range of areas
Performed such tasks as gathering information, preparing reports, and drafting correspondence related to cases
Proposed court letters for submission to Federal judges
Performed legal research
Performed criminal history record checks
Processed restitution and special assessment payments
Conducted reports and maintained case files
Performed intake tasks
Interviewed clients and assisted with employment
Education
Master of Science - Clinical Mental Health Counseling
Grand Canyon Univeristy
11-2025
Bachelor of Science - Psychology
UNIVERSITY OF PHOENIX
Phoenix, AZ
Skills
Problem-Solving
Customer Service
Communication
Leadership
Time Management
Active Listening
Interpersonal Skills
Computer Skills
Adaptability
Creativity
Strong Work Ethic
Business Etiquette
Client empowerment
Documentation proficiency
Emotional awareness
Patient support
Progress evaluations understanding
Case Management
Crisis Intervention
Certification
Critical Incident Stress Management
Leadership
References
Available upon request
Timeline
Case Manager/Discharge Planner
AltaPointe Health
08.2022 - Current
Case Manager Specialist
Didi Hirsch Mental Health Services
04.2018 - 06.2022
Case Manager - Supervision Assistant
United States District Court
06.2002 - 07.2017
Critical Incident Stress Management
Leadership
Master of Science - Clinical Mental Health Counseling
Grand Canyon Univeristy
Bachelor of Science - Psychology
UNIVERSITY OF PHOENIX
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