Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

C. Denise HUBBARD-BAXTER

Summary

Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Case Manager/Discharge Planner

AltaPointe Health
08.2022 - Current
  • Advocates on behalf of the consumers to secure community resources
  • Reviews progress of consumers with assigned therapist and assists with discharge planning for consumers
  • Provides warm handoff to outpatient services or the next level of care
  • Effectively communicates with unit therapist, nurses, doctors, coordinator of social services, supervisor and other members of the treatment team
  • Ensures clinical information is forwarded to other AltaPointe programs and agencies as appropriate for continuity of care and provision of aftercare services
  • Coordinates with treatment team to obtain releases of information for medical records
  • Requests/tracks receipt of records from other treating facilities/outpatient physicians
  • Obtains aftercare appointments - including sending records to outpatient providers
  • Maintains a resource list of various outside providers for the purpose of coordinating aftercare services
  • Provides Unit census to treatment team members
  • Facilitates Nursing Home/Home Health referrals as necessitated completing necessary releases with consumers
  • Documents daily discharge planning efforts
  • Adheres to professional code of ethics

Case Manager Specialist

Didi Hirsch Mental Health Services
04.2018 - 06.2022
  • Assists clients to locate, access and utilize a full range of health care services, community support groups and resources, establish and maintain housing access mental and medical care, rehab programs and drug and alcohol services
  • Acts as a client advocate interfacing with housing and support agencies, Medical/Medicare
  • Monitors and maintains documentation of client services, ensures compliance with agency, county, state, and federal policies and procedures, standards, and guidelines
  • Provided counseling services
  • Communication between staff, clients, and family members
  • Recruit, train staff and create schedules
  • Develop clients' goals and monitor progress
  • Maintain confidentiality and quality of care
  • Provided resources such as housing and job training
  • Established the best course of rehabilitation

Case Manager - Supervision Assistant

United States District Court
06.2002 - 07.2017
  • Assisted probation and pretrial services officers carry out investigation and supervision duties, aid and technical support in a wide range of areas
  • Performed such tasks as gathering information, preparing reports, and drafting correspondence related to cases
  • Proposed court letters for submission to Federal judges
  • Performed legal research
  • Performed criminal history record checks
  • Processed restitution and special assessment payments
  • Conducted reports and maintained case files
  • Performed intake tasks
  • Interviewed clients and assisted with employment

Education

Master of Science - Clinical Mental Health Counseling

Grand Canyon Univeristy
11-2025

Bachelor of Science - Psychology

UNIVERSITY OF PHOENIX
Phoenix, AZ

Skills

  • Problem-Solving
  • Customer Service
  • Communication
  • Leadership
  • Time Management
  • Active Listening
  • Interpersonal Skills
  • Computer Skills
  • Adaptability
  • Creativity
  • Strong Work Ethic
  • Business Etiquette
  • Client empowerment
  • Documentation proficiency
  • Emotional awareness
  • Patient support
  • Progress evaluations understanding
  • Case Management
  • Crisis Intervention

Certification

  • Critical Incident Stress Management
  • Leadership

References

Available upon request

Timeline

Case Manager/Discharge Planner

AltaPointe Health
08.2022 - Current

Case Manager Specialist

Didi Hirsch Mental Health Services
04.2018 - 06.2022

Case Manager - Supervision Assistant

United States District Court
06.2002 - 07.2017
  • Critical Incident Stress Management
  • Leadership

Master of Science - Clinical Mental Health Counseling

Grand Canyon Univeristy

Bachelor of Science - Psychology

UNIVERSITY OF PHOENIX
C. Denise HUBBARD-BAXTER