C. Denise Luckett

Associate Support Department Supervisor

The Home Depot Inc

Trussville

12.2008 - Current

Review long-term sales and hours forecast, and work with store management to determine staffing needs for all departments.
Create and manage job requisitions. Interviewing and making job offers including background checks and drug testing processes.
Onboard new associates, including new hire forms, scheduling and conducting orientations, and coordinating training.
Assist with changes in department and store level staffing needs and inter-departmental staffing moves.
Review sales and hours forecast to produce effective schedules by established deadline. Ensuring scheduling adherence through accountability.
Produce and interpret performance graphs from labor management systems to review recent scheduling effectiveness.
Schedule, coordinate, and monitor the completion of associate training.
Recognize developmental opportunities and create game plans for under-performing associates, as well as develop high-potential associates for the next level.
Promote customer service behaviors through on-the-floor interaction. Coaching associates to do their jobs effectively, developing product and process knowledge, and evaluating the effectiveness of training.
Set up and maintain quarterly associate performance review schedules.
Follow up with store leadership to ensure that professional, timely performance reviews are completed. Ensure hourly performance codes and wage changes are entered.
Address associate concerns as an associate liaison, handling issues with confidentiality.
Coordinate and conduct town halls, associate engagement meetings, and game plans.
Maintain documentation of the Affirmative Action Program, Accommodation Interactive processes, and other compliance-related programs.