Maura Keays
Rochester,NH
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
5
5
years of professional experience
Work History
Department Supervisor 42/78
The Home Depot
11.2023 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Trained new employees on overall company and department-specific policies and procedures.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
Department Supervisor 90/91/96
The Home Depot
10.2022 - 11.2023
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Trained new associates
- Helped drive credit to ensure our store goals were being met
- Ensured safety behaviors and standards were being followed daily
- Developed Head Cashiers to help drive metrics and performance
- Researched over/ short reports with back office associates
- Drove accuracy and friendliness to ensure great customer service
- Performed cash, card and check transactions to complete customer purchases.
Department Supervisor 23/24/59
Home Depot
07.2021 - 10.2022
- Managed associates to help drive excellent customer service
- Drove in stock to ensure customers were able to find everything that they needed for their projects
- Ensured completion of training to help develop associates in the department
- Worked with the manager to drive event sell through
- Directed work by ensuring tasks were completed by associates
- Celebrated associates
- Maintained safety standards and coached associates to help drive a safety culture in the store
Head Cashier
Home Depot
06.2019 - 07.2021
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Managed staffing levels to provide optimal support for cash register operations.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising, and customer service.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Optimized inventory levels at cash wrap stations by regularly restocking supplies and communicating needs to management.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
High School Diploma -
Spaulding High School
Rochester, NH06.2016
Skills
- Associate Development
- Problem Solving
- Directs Work
- Global Perspective
- Drives Results
- Communicates Effectively
- Develops Talent
Accomplishments
- DS of the Month- four times
- RVP Award- three times
- DSAD Program
Timeline
Department Supervisor 42/78
The Home Depot
11.2023 - Current
Department Supervisor 90/91/96
The Home Depot
10.2022 - 11.2023
Department Supervisor 23/24/59
Home Depot
07.2021 - 10.2022
Head Cashier
Home Depot
06.2019 - 07.2021
High School Diploma -
Spaulding High School