Gerald Baxter
Sandusky,OH
Summary
Experienced leader with strong background in supporting and guiding teams, problem solving, and providing the best experience for guests and associates. Excels in safety of operations and ensuring high standards are being held. Committed to associate development and fostering teamwork.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Cedar Point
03.2025 - Current
- Ensured compliance with company policies and the Standards of Performance set forth by iROC during daily operations.
- Enhanced crew productivity by providing ongoing training, coaching and support for ride operators, leadership and area supervision, identifying areas for improvement and setting goals accordingly.
- Maintained open lines of communication with management to provide regular updates on overall operations and challenges faced by ride locations, and worked together to create resolutions to these challenges.
Area Supervisor
Cedar Point
03.2020 - 11.2024
- Ensured the safe and efficient operation of multiple ride locations for guests and associates.
- Conducted routine shadowing of associates and leadership to ensure compliance with iROC and company policies and coached on areas of improvement.
- Maintained high standards of cleanliness, organization and service for all ride locations, enhancing the guest experience.
Location Supervisor/Team Leader
Cedar Point
04.2017 - 11.2019
- Ensured ride location was prepared, clean and safe for guests to ride each day.
- Trained ride operators and ensured they were adhering to and enforcing rider safety guidelines while engaging with guests.
- Resolved guest and associate issues, and worked with crew on how to prevent conflict while communicating the issues to area supervision.
- Responsible for the scheduling of ride associates and fulfilling their scheduling requests while ensuring proper staffing.
Ride Operator
Cedar Point
05.2014 - 11.2016
- Performed daily safety inspections of ride location and ensured its cleanliness.
- Provided safety instructions to guests to ensure their safety while riding.
- Assisted guests on/off the ride and communicated safety instructions during different situations/downtimes.
Education
Bachelor of Arts - Criminal Justice
Indiana University, Bloomington
Bloomington, IN05-2017
Skills
- Associate development
- Safety oversight
- Time management
- Guest service
- Effective communication
- Teamwork
Certification
International Ride Operator Certification
Timeline
Operations Supervisor
Cedar Point
03.2025 - Current
Area Supervisor
Cedar Point
03.2020 - 11.2024
Location Supervisor/Team Leader
Cedar Point
04.2017 - 11.2019
Ride Operator
Cedar Point
05.2014 - 11.2016
Bachelor of Arts - Criminal Justice
Indiana University, Bloomington
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