Celia Duenas
Lakewood ,CA
Summary
Astute Physical Security Specialist with 12 years of experience with security processes and procedures for performing physical and personnel security monitoring, screening and reporting to maintain oversight of facilities. Proficient in training and mentoring security employees to maintain high standards of security down to the last team member. Well-versed in CCTV systems, crisis management and security operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Physical Security Specialist
Charter Communications, Spectrum
04.2023 - Current
- Identified and resolved areas of risk and exposure and recommended solutions and improvements to access control systems and video surveillance systems.
- Offered subject matter expertise surrounding physical security strategy and performed site inspections to adhere to physical security strategy and standards.
- Monitored project performance to identify areas of improvement and make adjustments.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Coordinated and managed vendor relationships to meet service level agreements.
- Responded quickly to incidents and assessed active situations for security concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Performed risk analyses to identify appropriate security countermeasures.
Security Supervisor
Allied Universal Security Services
10.2022 - 04.2023
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Collaborated with management to develop security policies and procedures.
- Responded swiftly to security incidents and effectively resolved security issues.
- Coordinated protective service operations with other emergency response agencies.
Sr. GSOC Operator
Rivian Automotive Inc.
11.2021 - 10.2022
- Maximized performance by monitoring daily activities and mentoring team members.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Developed improved training methods with focus on public safety and officer awareness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
- Supervised gathering, review and dissemination of intelligence information.
GSOC Operator
Airbnb
09.2016 - 11.2021
- Monitored and identified geopolitical developments, incidents, and trends affecting Airbnb facilities and personnel worldwide.
- Collected, identified, and disseminated vital intelligence reports from vetted sources; developed recommendations to assist clients against potential threats.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access.
- Built and designed business strategies and developed access control systems and procedures to mitigate operational quality and team efficiency.
- Compiled data highlighting key metrics to report information, determine trend analysis and identify methods for improving overall performance.
- Shared and configured clients calendars for maintenance work, planned fire testing and special holidays or vacations.
Lead GSOC Operator
Allied Universal Security Services
10.2011 - 09.2016
- Coordinated domestic and international travel security logistics for company executives.
- Built and strengthened relationships with area governments, departments and agencies to manage effective planning and implementation of emergency response strategies.
- Supervised team of 8-10 security personnel during shift.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
Education
Associate of Arts - Criminal Justice
Skyline Community College
San Bruno, CA06.2014
High School Diploma -
South San Francisco High School
South San Francisco, CA06.2009
Skills
- Processes and Procedures
- Project Management
- Crisis Intervention
- Advanced MS Office Suite; Excel, Outlook, and PowerPoint
- Expert Google Suite
- Report Analysis
- CCTV Expertise
- Security Team Management
Accomplishments
- Awarded "Employee of the Year 2021" for delivering outstanding administrative support.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Built and designed access control programs which was implemented globally to mitigate risks.
- Implemented and enforced access control measures for 100,000+ employees globally.
- Promoted from Security Officer to Lead SOC Operator within 4 months.
Certification
- FEMA Introduction to Incident Command System
- FEMA National Incident Management System (NIMS)
- FEMA Fundamentals of Emergency Management
- HIPAA: Protected Health Information for Public Entities
- AED/CPR Certified And Basic First Aid
- CA DCA BSIS Guard Card
Timeline
Physical Security Specialist
Charter Communications, Spectrum
04.2023 - Current
Security Supervisor
Allied Universal Security Services
10.2022 - 04.2023
Sr. GSOC Operator
Rivian Automotive Inc.
11.2021 - 10.2022
GSOC Operator
Airbnb
09.2016 - 11.2021
Lead GSOC Operator
Allied Universal Security Services
10.2011 - 09.2016
Associate of Arts - Criminal Justice
Skyline Community College
High School Diploma -
South San Francisco High School