Grace Crisostomo
Harrison Township,MI
Summary
Seasoned Collections Specialist excited to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Excellent interpersonal, organizational, time management skills. Exceptional versatility with the ability to manage multiple tasks in a pressured environment using analytical and problem-solving skills with acute attention to detail. Ability to learn quickly, adapt to new things and form relationships with internal and external clients and peers.
Overview
3
3
years of professional experience
Work History
Front End Collections Specialist
Credit Acceptance
Southfield, MI
11.2021 - 02.2022
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels
- Interfaced with customers to bring accounts current with suitable repayment plans
- Routinely contacted account holders with balances over 29 days past due to resolve delinquencies.
- Assisted in reviewing new accounts for credit risk indicators and compliance.
Diagnostic Imaging Scheduler
McLaren Macomb Hospital
Mount Clemens, MI
01.2021 - 11.2021
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Communicated directly with radiology department and physicians office as well as patients.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed over 100 calls per day.
Mortgage Post Closer
United Wholesale Mortgage
Pontiac, MI
05.2021 - 08.2021
- Prepared and reviewed buyer, seller, HUD and other transaction documents.
- Checked accuracy and completeness of all paperwork.
- Completed post-closing quality control evaluations of originated mortgage loans.
- Managed disbursements, cut and processed checks and mailed correspondence.
- Worked with warehouse banks to manage shipment of collateral documents.
- Prepared loan packages and closing instructions for bank employees.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Optometrist Technician
Family Eye Associates
Clinton Township, MI
11.2020 - 03.2021
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Participated in community vision screenings and outreach programs to promote optometry services.
Lead Medical Receptionist
Centric Health
Bakersfield, CA
06.2019 - 08.2020
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
High School Diploma -
West High School
Bakersfield, CACertified LVN - Nursing Assistance
UEI College
Bakersfield, CASkills
- Microsoft Office Suite (Word, Excel,Outlook, And PowerPoint)
- Client relations
- Financial reporting
- Problem-solving skills
- Strong written and verbal Communication skills
- Knowledge of Fannie Mae/Freddie Mac
- Solid analytical and research skills
- Great interpersonal skills
- Credit and collections
- Complying with legal statutes
- Information verification
- Persuasion strategies
- Commercial Lending and Refinance
- Negotiation and Resolution
- Managing Delinquent Accounts
Languages
Spanish
Native or Bilingual
Timeline
Front End Collections Specialist
Credit Acceptance
11.2021 - 02.2022
Mortgage Post Closer
United Wholesale Mortgage
05.2021 - 08.2021
Diagnostic Imaging Scheduler
McLaren Macomb Hospital
01.2021 - 11.2021
Optometrist Technician
Family Eye Associates
11.2020 - 03.2021
Lead Medical Receptionist
Centric Health
06.2019 - 08.2020
High School Diploma -
West High School
Certified LVN - Nursing Assistance
UEI College