Kafayat Nike
Mount Vernon,NY
Summary
Talented IT Manager with exceptional operations and team management abilities. Closely monitor operations and adjust strategies while empowering staff to independently handle daily needs. Focused on strengthening strategies to keep the business ready for any challenge.
Overview
15
15
years of professional experience
Work History
IT Director
The Marlene Meyerson JCC Manhattan
09.2018 - Current
- Manage the company’s technology infrastructure, including hardware, software, and networking systems
- Develop strategy alongside our outside network service company, as it relates to the organization’s IT infrastructure (computer and information systems, security, communication systems)
- Identifying vulnerabilities, the need for upgrades, and opportunities for improvement
- Developed IT strategic plans that increased system uptime to 99.5% over a span of 6 months
- Consult senior-level management to identify business and technology needs and to optimize the use of information technology
- Develop and implement support strategies, processes, and best practices to ensure efficient and effective support delivery
- Develop and maintain disaster recovery and business continuity plans
- Launched a training program for staff, resulting in a 30% increase in technology proficiency among staff
- Oversee the planning, execution, and delivery of projects, ensuring they are completed on time, within scope, and budget
- Manage relationships with external vendors and partners to ensure the successful delivery of services and solutions
- Develop and implement support strategies, processes, and best practices to ensure efficient and effective support delivery
- Practice network asset monitoring and management, including maintaining network component inventory, managing life cycles, and related documentation.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Network Administrator
The Marlene Meyerson JCC
02.2013 - 09.2018
- Manhattan
- Implemented backup and recovery procedures to protect data from loss or damage
- Maintained a current inventory of network equipment and software licenses to ensure optimal resource management compliance
- Protected corporate information by closely monitoring emails and consistently updating the virus protection
- Monitored and managed corporate servers, facilitating as close to 100% uptime as feasible
- Spearheaded the migration of company data to cloud-based storage solutions for efficiency
- Administer the 8x8 cloud-based VOIP Telephone System
- Configured firewalls, routers, and switches to fortify the network against external threats
- Resolved technical issues promptly to minimize downtime and maintain productivity
- Administered Active Directory, group policies, and virus protections to facilitate network operations
- Backed up data to protect company work from loss
- Configured and troubleshot Cisco networking devices to stay current with product releases
- Repaired or replaced defective components to correct problems or better handle new loads and functionality requirements
- Conducted planned maintenance and implemented security patches to isolate and diagnose network problems
- Installed and configured network hardware and software to ensure optimal performance.
Senior IT Support Specialist
Principle MCD Inc
12.2009 - 02.2013
- Management of Windows servers including patching, backup, configuration, monitoring, and general administration Management of Active Directory including creating, modifying, and deleting users, groups (security and distribution), e-mail accounts, etc
- Administered Cisco, Avaya, Inter-Tel, Grand stream-based phone systems, and phones
- Collaborated with staff, users, and management to establish requirements for new systems or modifications
- Installed, configured, and updated software applications according to company guidelines
- Managed inventory of IT assets including software licenses, hardware, and accessories
- Scheduled and executed system-wide software installations and upgrades
- Creating, Adding/removing ACD ID Agent Lists to the phone communication/configuration database
Education
Bachelor of Science - Computer Engineering Technology
State University
June 2006
Skills
- Strategic Planning
- Partnership Development
- Budget Oversight
- Operations Management
- Troubleshooting and problem resolution
- Disaster recovery planning
- Vendor management
- Project Management
- Network Configuration
- Hardware and Software Configuration
- Critical thinking
- Problem-solving
- Technical skills
- Network security
- Communication
Timeline
IT Director
The Marlene Meyerson JCC Manhattan
09.2018 - Current
Network Administrator
The Marlene Meyerson JCC
02.2013 - 09.2018
Senior IT Support Specialist
Principle MCD Inc
12.2009 - 02.2013
Bachelor of Science - Computer Engineering Technology
State University
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