Highly competitive self -starter, who is organized, disciplined and goal
oriented. Positive attitude, strong work ethic,adaptability and
exceptional interpersonal skills, solid judgment and expertise.
Overview
8
8
years of professional experience
Work History
Texas Adjuster License
Online Courses
12.2022 - 04.2023
Evaluated insurance policies and analyzed damages to determine coverage.
Prepared summaries of damage, payments, and policy coverage.
Established relationships with clients and insurance companies to foster timely claims resolution.
Skilled at working independently and collaboratively in team environment
Self-motivated, with strong sense of personal responsibility
Document Processor Specialist
Morgan Stanley
02.2022 - 12.2022
Completed initial files scrub, reviewed and labeled document 65 to 70 loans including contract and client document reviewed
Reviewed fees; endured all services have been ordered
Provided results of initial scrubs to RLM to completed welcome calls with client and update ELC comments
Reviewed all documents/task to prepare loans for QC and Underwriting
Obtained third party documents as necessary to obtain internal support approvals increased closing by 20%.
Self-motivated, with strong sense of personal responsibility
Worked well in team setting, providing support and guidance
RESPA/CLOSER/ Loan Processor Specialist
Stearns Mortgage Service
09.2019 - 11.2021
Manages and preformed compliance reviews related to CD’s fees, credits
Prepared ICD and balance with title to send to members for signatures
Monitored and manage workflow details
Ensured client records and compliant with regulation guidelines
As loan processor managed pipeline of 60-90 loans to ensure quality
SLA with in company policies and guidelines
Prepared documents for preliminary underwriting by reviewing credit, title and appraisals
Delivered positive customer experiences and successful deal closures through open, constructive communications
Built constructive relationships with customers to understand and capitalize on personalized preferences
Negotiated terms and pricing structures with key decision-makers to maximize profits.
Sr. Mortgage Loan Processor
Genpact Mortgage Services, Green Tree
09.2015 - 09.2019
Prepare customers documents by collecting credit and salary, assets, debts for review
Follow-up with customer to ensured completed application for process
Communicate with customer regarding process upon competition of loan
Reports from title company to ensure loan is processed in timely manner
Managed workflow pipeline of 40-50 loans to ensure quality and accuracy
SLA with in company policies and guidelines
Monitored and manage work flow details
Claim Assistant, Contractor-WSP Inspector
ROU REALITY Hurricane Irma/Harvey
01.2017 - 01.2019
Perform and assist with reviewing supporting document of loss
Communicate established with all parity regarding adjusters finings
Ride along with IA
Assists with 20-50 process consists of scheduling appointments for site evaluation that including taking photos, walk-through of property, identifying
Tracking and following-up with applicant on FEMA's request for information and documentation submission
Education
Business Administration
University of Phoenix
Not Degree Yet
08.
High School Diploma -
Wilmar High School
Wilmar, AR
05.1978
Skills
Encompass
Orijin/ Desktop underwriting
Eclipse/ BPO Blitz Closer
MSP/ Vault/ Corelogic Credco
ELC-Electronic logging Ctr
Loan IQ
Xactimate - XactAnalysis
Mac IOS
Negotiation & Settlement
Additional Information
Notary- Signing Agent
License-132569418
Adjuster Department of
Insurance -License 2965856
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Texas Adjuster License
Online Courses
12.2022 - 04.2023
Document Processor Specialist
Morgan Stanley
02.2022 - 12.2022
RESPA/CLOSER/ Loan Processor Specialist
Stearns Mortgage Service
09.2019 - 11.2021
Claim Assistant, Contractor-WSP Inspector
ROU REALITY Hurricane Irma/Harvey
01.2017 - 01.2019
Sr. Mortgage Loan Processor
Genpact Mortgage Services, Green Tree
09.2015 - 09.2019
Business Administration
University of Phoenix
High School Diploma -
Wilmar High School
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