DEAN LOZANO
Denton
Summary
I am currently an Auto Claims Adjuster with experience investigating claims, determining liability, and providing excellent customer service throughout the claims process. In my current role, I have developed strong analytical, communication, and negotiation skills while managing a high-volume caseload and working collaboratively with customers, repair facilities, and other stakeholders. I am excited to apply these skills to the Claim Specialist – Auto Injury (Hybrid) position and continue growing my expertise by handling injury claims with professionalism, empathy, and attention to detail. Bilingual in English and Spanish.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Auto Claims Adjuster
GEICO
2025.05 - Current
- Investigated and analyzed insurance claims to determine coverage and liability, reviewed documentation for accuracy, negotiated settlements, and resolved customer concerns. Managed high-volume caseload while maintaining detailed records and ensuring compliance with company policies and state regulations. Collaborated with customers, attorneys, and vendors to facilitate timely and effective resolutions of claims.
Tax Associate (Seasonal)
Intuit, Inc.
2022.12 - 2026.01
- Prepared and reviewed individual tax returns and supporting documentation while ensuring compliance with IRS regulations and filing deadlines. Provided tax guidance and financial analysis to clients, utilizing advanced Excel and online resources to resolve complex tax issues and optimize outcomes. Maintained high levels of accuracy and client satisfaction by effectively communicating tax concepts, researching regulations, and delivering timely solutions in a fast-paced environment.
Consultant – Commercial & Workers' Compensation
Vaco LLC
2023.08 - 2024.10
- Conducted detailed reviews of commercial and workers' compensation claims and validated policy quotes to ensure accuracy and compliance. Analyzed discrepancies, identified opportunities to reduce losses, and provided recommendations to improve operational efficiency. Collaborated with management and team members to implement process improvements, train new employees, and streamline workflows to enhance productivity and timely claim resolution.
Final Policy Specialist
Texas Premier Title
2020.03 - 2021.09
- Managed administrative operations and supported executives in a fast-paced environment while conducting legal and regulatory research to assist with policy and compliance matters. Prepared and reviewed loan closing packages through Encompass, ensuring adherence to TRID requirements and maintaining accuracy throughout the closing process. Coordinated multiple loan transactions and verified closing disclosures to ensure timely and compliant loan funding.
Paralegal
Allmand Law
2017.09 - 2019.06
- Prepared legal documents, conducted legal and financial research, reviewed contracts and supporting documentation, and maintained confidential client records. Assisted attorneys with case management and ensured compliance with legal procedures and deadlines.
Bankruptcy Specialist
Bank of America
2012.10 - 2016.06
- Managed high-volume bankruptcy accounts while ensuring compliance with federal bankruptcy laws and internal policies. Reviewed Chapter 7 and Chapter 13 filings and supporting financial documentation, coordinated with attorneys and customers, and maintained accurate records to ensure timely resolution of bankruptcy matters.
Education
Bachelor of Business Administration -
Penn Foster College
Associate Degree - Paralegal Studies
Purdue University
Skills
- Loss Mitigation
- Bankruptcy
- Foreclosure Prevention
- Financial Analysis
- Risk Assessment
- Mortgage Documentation
- Loan Servicing
- Regulatory Compliance
- Document Review
- Income Analysis
- Customer Service
- Case Management
- Microsoft Excel
- Encompass
- Legal Research
- Claims Analysis
- Negotiation
- Problem Solving
- Bilingual Spanish
Certification
- Texas Adjuster License
- Texas Notary Public
- IRS PTIN
Timeline
Auto Claims Adjuster
GEICO
2025.05 - Current
Consultant – Commercial & Workers' Compensation
Vaco LLC
2023.08 - 2024.10
Tax Associate (Seasonal)
Intuit, Inc.
2022.12 - 2026.01
Final Policy Specialist
Texas Premier Title
2020.03 - 2021.09
Paralegal
Allmand Law
2017.09 - 2019.06
Bankruptcy Specialist
Bank of America
2012.10 - 2016.06
Associate Degree - Paralegal Studies
Purdue University
Bachelor of Business Administration -
Penn Foster College