Summary
Overview
Work History
Education
Skills
References
Additionalinformation
Activities
Timeline
Generic

Gary Peoples

Lyman,SC

Summary

Seasoned Area Operations Manager with a robust background in telecommunications, notably with Mitel Networks and Teleco Inc. Expert in revenue forecasting (hard skill) and team development (soft skill), achieving significant customer satisfaction through strategic resource scheduling and performance management. Proven track record in enhancing operational efficiency across multiple branches. Driven Area Operations Manager with background in coordinating and overseeing operational activities across multiple sites. Possess strong leadership skills, adept at optimizing processes to improve efficiency and profitability while ensuring compliance with company standards. Demonstrated success in team management, strategic planning, and implementing operational improvements. Have made significant contributions in previous roles through problem-solving abilities, communication skills, and ability to manage change effectively.

Overview

45
45
years of professional experience

Work History

Area Operations Manager

Mitel Networks
Mesa, AZ
08.2006 - 08.2024
  • Company Overview: Mitel is a global telecommunications company headquartered in Kanata Canada
  • Managed nine technicians, two project coordinators and one service manager in 3 branch offices in the Carolinas
  • My job responsibilities included resource scheduling, inventory control, revenue forecasting, team development, employee hiring, coaching and performance management, customer satisfaction, coordination with sales team on performance goals and customer engagement
  • My territory eventually expanded to the entire Southeast
  • Mitel is a global telecommunications company headquartered in Kanata Canada

Service Manager

Teleco Inc.
Greenville, SC
10.1989 - 08.2006
  • Company Overview: Teleco is a local telecommunications company
  • I began my career with Teleco as a customer service representative
  • My duties included handling customer calls and coordinating services with Bell South
  • After five years I was moved to the National Accounts department where I coordinated telephone system installs for large customers for four years
  • I then chose to become an installation technician and performed that role for seven years
  • During that time I learned how to install three different telephone systems and was certified on VOIP protocols
  • I was then promoted to Service Manager
  • My responsibilities in that role was resource scheduling, customer satisfaction and team development
  • Teleco is a local telecommunications company

Merchandise Picker

Winn Dixie Distribution History
Taylors, SC
06.1979 - 10.1989
  • Fork lift operator and Merchandise picker

Education

2 Years of College or a Technical or Vocational School - Bible Major

Bob Jones University
Greenville, SC

Skills

  • Revenue Forecasting
  • Labor estimates and quotes
  • Resource scheduling
  • Performance management
  • Team development and Coaching
  • Customer Satisfaction
  • Conflict resolution
  • Customer presentations

References

  • Murray Winmill, Director of Operations, Mitel Networks, murray.winmill@mitel.com, 770-417-5144
  • Gary Sarmento, Service Manager, 430 Woodruff RD Suite 300, Greenville, SC, 29607, 800-800-6159

Additionalinformation

Father, Husband, Grandfather, Lived in Greenville since 1974., Attended Bob Jones University for a couple of years but did not complete due to family responsibilities., Three jobs spanning 45 years., Committed to doing my best for the long haul., Christian

Activities

  • Received 10K in monetary gifts through Bravo for sales support and referrals.
  • Numerous customer acknowledgments for outstanding service from various clients.

Timeline

Area Operations Manager

Mitel Networks
08.2006 - 08.2024

Service Manager

Teleco Inc.
10.1989 - 08.2006

Merchandise Picker

Winn Dixie Distribution History
06.1979 - 10.1989

2 Years of College or a Technical or Vocational School - Bible Major

Bob Jones University
Gary Peoples