Ceaiaa Conton
Baltimore,MD
Summary
To obtain an employment opportunity within your company. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced Software proficiency and demonstrated skill managing and driving multiple projects with minimal supervision.
Overview
20
20
years of professional experience
Work History
Process Assistant
Amazon
Baltimore Maryland
11.2019 - 06.2024
- Maintain and run assures packages are shipped out by overseeing associates to properly package and label products, train associates in safety and job performance, assure packages are shipped out on time
Ambassador
Amazon
06.2015 - 12.2017
- Trained and prepared employees for assigned department by training safety and rules protocol, tour of facility, train associates in their department path
Next Day Staffing
12.2007 - 03.2008
- Assigned various areas to maintain a clean environment by cleaning bathrooms, mopping and sweeping floors, removing trash
Hippodrome Theater
01.2005 - 03.2005
- Sanitized bathrooms/dressing rooms, mopped/swept floors, vacuumed carpet/dressing rooms, polished theater furniture
Harbor side Healthcare
10.2004 - 01.2005
- Consistently maintained time management to complete 24 rooms within the specific time given
- Housekeeping assignment was to keep facility clean for residents and staff, prepared room for new residence by organizing and sanitizing bed, bathrooms, mopping/sweeping trash from nurses' station, dining area
Campaign for Our Children (summer Internship)
07.2005 - 09.2004
- Gained administrative and leadership skills by instructing in company projects and multitasking office affairs, collected information for company-based research and conducted interviews, appointments in coordination with overseeing weekly meetings, answered phones: maintained multi-phone system, transferred calls, spoke with and educated youth at outreach centers on sexual health and health promotion
Education
Certified Medical Coder - Medical Coding
Absolute Medical Coding Institute
Bachelors of Science in Health care Management - Healthcare Management And Business
Towson University
Towson, MD12.2012
High School Diploma -
Frederick Douglas High School
06.2004
Skills
- Software programs
- Microsoft’s word, excel and powerpoint
- Innovator thinker and constructively organized
- Safety Management
- Workflow Management
- Assignment Delegation
- Management Support
- Performance monitoring
- Process Documentation
- Process flows
- Process Improvement
- Paperwork Processing
- Call Management
- Process Analysis
- Production deadline management
- Inventory Management
- Order Preparation
- Cross-Functional Collaboration
- Statement Review
- Multitasking and Time Management
- Fast Learner
- Workflow Planning
- Customer and client relations
- Employee Communications
- Critical Thinking
- Administrative Procedures
- Documentation and Recordkeeping
- Meeting participation
- Customer Service
- Invoice Processing
- Research and Analytical Skills
- Confidentiality and Data Protection
- Labor Relations
- Records Management Systems
- Data retrieval systems
- Report Development
- Editing and proofreading
- Spreadsheet development
- Electronic Records Management
- Employee timesheet processing
- Billing and coding
- Supply Inventory Control
- Account Investigation
Timeline
Process Assistant
Amazon
11.2019 - 06.2024
Ambassador
Amazon
06.2015 - 12.2017
Next Day Staffing
12.2007 - 03.2008
Campaign for Our Children (summer Internship)
07.2005 - 09.2004
Hippodrome Theater
01.2005 - 03.2005
Harbor side Healthcare
10.2004 - 01.2005
Certified Medical Coder - Medical Coding
Absolute Medical Coding Institute
Bachelors of Science in Health care Management - Healthcare Management And Business
Towson University
High School Diploma -
Frederick Douglas High School