Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

CEAIRRA JOHNSON

Baton Rouge,LA

Summary

Driven by a deep passion for empowering individuals, I bring over 5 years of experience in support coordination, client engagement, and service delivery. My background in healthcare, customer support, and logistics has sharpened my skills in problem-solving, clear communication, and handling high-pressure situations with empathy. Currently pursuing a Bachelor’s degree in Psychology with a focus on family and community dynamics, I’m committed to combining professional expertise with heart to make a meaningful impact as a Community Support Specialist.

Overview

12
12
years of professional experience

Work History

Customer Service Coordinator

Frontier Logistics
Plaquemine, USA
05.2018 - Current
  • Provided consistent support and communication with internal departments, third-party providers, and clients to ensure efficient service delivery.
  • Created and submitted detailed service reports, maintaining accuracy and compliance with organizational protocols.
  • Adapted quickly to changing priorities and solved problems under pressure, ensuring minimal disruption to operations.
  • Maintained strong working relationships through professional, empathetic communication.
  • Documented and tracked complex scheduling and case information using ECC, SAP, and EDI systems.
  • Worked with different teams and outside contacts to ensure smooth operations.

Retention Specialist

Cox Communications
Baton Rouge, USA
01.2015 - 05.2018
  • Listened actively to client concerns and assessed needs to provide targeted solutions and increase satisfaction.
  • Handled high call volumes while maintaining detailed records of client interactions and outcomes.
  • Successfully de-escalated concerns and restored trust through empathy and conflict resolution strategies.
  • Created personalized plans for accounts based on individual needs and preferences.
  • Delivered customer-centered support with patience and professionalism, resolving issues efficiently.
  • Developed referral networks with external organizations that could provide needed services.

Medical Assistant

Urgent Care Family and Medicine
Baton Rouge, USA
01.2013 - 01.2015
  • Registered new patients into the practice management software program accurately.
  • Took vitals and prepared rooms for providers when needed.
  • Ensured records were accurate and organized, maintaining confidentiality in adherence to HIPAA compliance standards.
  • Worked closely with nurses and providers to make sure patients got the support needed.
  • Greeted patients, verified insurance information, and collected copays.
  • Provided customer service to patients, including answering questions about treatments or services offered by the practice.

Education

Bachelor of Science - Psychology

Louisiana State University of Alexandria (LSUA)
Alexandria, LA
01.2027

Medical Assistant -

Delta College of Arts & Technology
Baton Rouge, LA
01-2013

High School Diploma -

Tara High School
Baton Rouge, LA
01.2011

Skills

  • Client Needs Assessment and Support
  • Client Relations and Retention
  • Service Coordination and Scheduling
  • Service Planning
  • Case Documentation and Reporting
  • Community Resource Navigation
  • Crisis Management & De-escalation
  • HIPAA & Confidentiality Compliance
  • Multitasking in Fast-Paced Environments
  • Microsoft Office
  • Inter-department Collaboration
  • Data Entry and Reporting
  • Social Integration

Affiliations

Posh Athletics Booster Club - VP

  • helping support travel, parent engagement, and organization
  • host, plan and orchestrate community events and fundraisers

Timeline

Customer Service Coordinator

Frontier Logistics
05.2018 - Current

Retention Specialist

Cox Communications
01.2015 - 05.2018

Medical Assistant

Urgent Care Family and Medicine
01.2013 - 01.2015

Bachelor of Science - Psychology

Louisiana State University of Alexandria (LSUA)

Medical Assistant -

Delta College of Arts & Technology

High School Diploma -

Tara High School

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