Summary
Overview
Work History
Skills
Timeline
Generic

Ce'airra Ramos-Gooden

Queens,NY

Summary

Results-driven merchandising professional with over 7 years of experience in visual merchandising, product launches, and retail operations. Proven ability to enhance brand integrity and customer experience through innovative and strategic visual solutions. Seeking to transition into a creative content producer role to leverage my expertise in storytelling, visual design, and brand development. Adept at creating engaging content across digital platforms, collaborating with cross-functional teams, and driving customer engagement. Passionate about blending creativity with data-driven strategies to create compelling content that resonates with diverse audiences.

Overview

8
8
years of professional experience

Work History

Technical Merchandising Pro

Apple Fifth Avenue
01.2021 - Current
  • Spearhead the optimization of product and service demonstrations, ensuring seamless functionality to elevate the external and internal customer experience at a 24-hour global flagship location
  • Collaborate closely with cross-functional teams to educate and uphold brand standards, fostering a culture of excellence throughout the entire store
  • Provide ongoing education on merchandising principles to a team of 800+ employees, leading by example to maintain impeccable standards both Front of House and Backstage
  • Conduct regular assessments of the customer experience, offering insightful feedback on the effectiveness of merchandising initiatives and demo experiences
  • Generate 15% of weekly download content and curate newsletters to disseminate updates, enhancing product knowledge and driving customer engagement
  • Orchestrated the successful overnight launch of iPhone 14 Pro and Pro Max, managing a small team through seamless product implementation
  • Independently led a team of trained individuals in executing the merchandising strategy for the iPhone 15 Pro launch, ensuring flawless presentation and customer experience.

Operations Specialist

01.2018 - 01.2021
  • Drove continuous improvement by innovating workspaces to streamline daily operations and optimize workflow efficiency
  • Played a key role in the signage team, ensuring adherence to brand standards and facilitating seamless product location for customers
  • Contributed to the All in Fifth Engagement team, orchestrating events and implementing community engagement strategies to foster a vibrant in-store atmosphere.

Product Zone Specialist

01.2017 - 01.2018
  • severCultivated strong customer relationships by delivering prompt, efficient assistance tailored to their needs, thereby enhancing overall customer satisfaction and key metrics
  • Collaborated across departments to broaden product knowledge, enabling more confident and comprehensive customer assistance.

E-Commerce Manager

Cloud IV
01.2020 - Current
  • Establish and maintained a seamless e-commerce operation, managing all aspects from product inventory to order fulfillment
  • Implemented targeted marketing strategies to expand brand visibility and drive engagement, leading to a consistent growth in customer base and repeat purchases
  • Leveraged strategic planning and market analysis to identify trends and create a unique brand identity.

Skills

  • Leadership
  • Brand Management
  • Communication
  • Problem Solving
  • Team Development
  • Merchandising
  • Content Curation
  • Deadline Management
  • Social Media Marketing

Timeline

Technical Merchandising Pro

Apple Fifth Avenue
01.2021 - Current

E-Commerce Manager

Cloud IV
01.2020 - Current

Operations Specialist

01.2018 - 01.2021

Product Zone Specialist

01.2017 - 01.2018

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Ce'airra Ramos-Gooden