Theresa Johnson

Kept store stocked wrapped and returned, used batteries in auto parts, set up display racks and merchandising..

Customer service and supervising cashiers, putting up stock and maintaining the store.

• Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
• Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
• Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
• Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
• Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
• Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
• Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
• Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
• Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
• Achieved high employee retention rates through motivational leadership and creating a positive work environment for staff members.
• Implemented new training materials to improve cashier efficiency and accuracy.
• Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
• Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
• Improved communication between cashiers and other store departments to provide seamless customer experiences.
• Maintained accurate records of all transactions, reconciling discrepancies in daily sales reports.
• Coordinated with other supervisors to share best practices for efficient front-end operations across multiple stores.
• Promoted a culture of continuous improvement among employees by encouraging open communication channels regarding challenges faced in their roles.
• Optimized shift schedules to ensure adequate staffing levels during busy periods while minimizing labor costs.
• Developed strong relationships with customers through attentive service, fostering loyalty and repeat business.
• Managed a team of cashiers, ensuring proper scheduling, breaks, and coverage during peak hours.
• Mentored new hires by demonstrating best practices in customer service and cashiering techniques.
• Assisted in inventory management tasks such as stocking shelves, conducting counts, or placing orders when necessary.
• Streamlined checkout processes for faster transactions, resulting in shorter wait times for customers.
• Decreased transaction errors by implementing thorough training programs focused on accuracy and attention to detail.
• Quickly and accurately counted drawers at start and end of each shift.
• Built positive relationships with customers to increase repeat business.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

We deliver new auto parts to all the checker autos in Albuquerque, Rio, Rancho, Los Lunas, Belen.

• Followed all relevant traffic laws and safety regulations.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
• Reduced fuel consumption through strategic route planning and efficient driving techniques.
• Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
• Delivered goods and products to customer on time and in excellent condition.
• Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
• Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.

Planted trees plants removed gravel replace gravel, maintain customers yards.

Prepared meals for the elementary school kids.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
• Achieved timely dispatch of orders using effective time management strategies during the picking process.
• Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
• Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
• Reduced order processing times with streamlined picking, packing, and shipping procedures.
• Supported customer satisfaction efforts through prompt resolution of delivery issues.
• Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
• Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
• Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
• Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
• Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
• Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
• Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
• Streamlined inventory management, updating records to reflect real-time stock levels.
• Improved record-keeping accuracy, diligently updating warehouse management system with transaction details.
• Increased accuracy of inventory records through meticulous documentation and regular audits.
• Consistently lifted materials weighing as much as Number pounds.
• Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
• Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.
• Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
• Achieved near-perfect inventory accuracy through diligent cycle counting and discrepancy resolution.
• Enhanced order fulfillment accuracy, double-checking each order against its picking list.
• Enhanced physical inventory counts, participating in semi-annual audits to verify stock levels.
• Streamlined receiving process to minimize idle time, carefully inspecting and sorting incoming shipments.
• Optimized storage space, rearranging items to better utilize available square footage.
• Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
• Maintained clean, orderly work environment free of hazards.
• Unpacked and repacked items in different quantities and configurations for shipment.
• Assisted in receiving, stocking and distribution of merchandise.
• Loaded and unloaded materials onto and off of trucks for fast shipment.
• Shipped material and performed boxing, packing, labeling, and preparation of related documents.
• Assembled pallets and crates for secure transportation of materials.
• Verified quantity and description of materials received by checking merchandise against packing list.
• Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
• Managed warehouse operations and verified proper shipment procedures.
• Helped train new employees in safe practices and warehouse procedures.
• Operated equipment while observing standard safety procedures.
• Operated moving truck safely to deliver items to destination without nicks or scratches.
• Drove forklifts, pallet jacks and other equipment to move materials.
• Strapped items down over protective padding to secure throughout transportation.
• Surrounded items in cling film, padded blankets, and tape to protect from damage.
• Verified documentation and condition of freight to assure quality standards were achieved.