CEASAR CRUZ
Orlando,FL
Summary
Knowledgeable Business Technology technician with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making. Results-driven professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
21
21
years of professional experience
Work History
Business Technical Support Specialist II
Sysco
08.2013 - Current
- Responsible for handling metrics at multiple sites, both locally and remotely, while keeping equipment functioning, up to date and under warranty.
- Maintaining all equipment in facility locally and remotely, including but not limited to: Computers, Printers, Network switches, office phones, Mobile Devices (iPad, iPhone, Android devices), Audio Visual systems
- Supervised remote colleagues in getting projects done or troubleshooting issues with remote systems in a timely manner
- Running daily meetings to get daily tasks assigned and all future site projects address
- Accomplished multiple tasks within established timeframes.
- Play an integral role in customer service satisfaction
- Managed and motivated employees to be productive and engaged in work.
- Built trusted relationships with colleagues by getting to know them and making their comfort a priority
- Cross-trained existing employees to maximize team agility and performance.
- Troubleshoot network and production issues and perform root-cause analysis
Onsite Technician
Worldwide TechServices
01.2011 - 08.2013
- Assist all employees with their technical issues
- Communicate all projects and issue with senior staff
- Repair laptops, desktops, printer, etc
- Maintain all office phone lines
- Maintain mobile devices such as iPhone, iPad, Android devices and hotspots
Field Service Associate
Sysco
04.2004 - 12.2010
- Purchase and maintain all computer equipment for site
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
Education
Leadership and Computer Science -
DeVry Institute of Technology
Addison, Illinois11.2024
Computer Science -
Fast Train of Kendall
Miami, Florida06.2002
Associate - Psychology, English Literature
Miami Dade College
Miami, FL06.2000
High School Diploma -
Miami Sunset Senior High
Miami, Florida06.1998
Skills
- Technical support
- Problem resolution
- System troubleshooting
- Hardware setup/maintenance
- Ticket management
- Remote support
Accomplishments
- Increased number of resolved job tickets by 25% over previous year.
- Trained and led technical support teams of more than 10 support specialists.
- Contributed to a reduction in operational costs of 15%.
Awards
- Associate of the Quarter (2009, 2014, 2019)
- Dean's List DeVry College (2022 & 2023)
- Certificate of Induction to The National Society of Leadership and Success (NSLS) (2023)
Timeline
Business Technical Support Specialist II
Sysco
08.2013 - Current
Onsite Technician
Worldwide TechServices
01.2011 - 08.2013
Field Service Associate
Sysco
04.2004 - 12.2010
Computer Science -
Fast Train of Kendall
Associate - Psychology, English Literature
Miami Dade College
High School Diploma -
Miami Sunset Senior High
Leadership and Computer Science -
DeVry Institute of Technology
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