Cebrina Sykes
Lancaster,TX
Summary
*Diligent Customer Service Rep with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates.
*Demonstrate ability to leverage communication and problem-solving skills to enhance customer experience.
*Professional with strong background in customer interactions and service solutions.
* Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. E
*ffective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Security Officer
Weiser Security
Dallas, TX
08.2025 - Current
- Monitor premises to ensure safety and security of personnel and property.
- Provided exceptional customer service while addressing inquiries from staff and visitors.
- Participated in training sessions to improve knowledge of security procedures and emergency response techniques.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Conduct regular patrols to identify and report suspicious activities or safety hazards.
- Responded promptly to alarms and emergencies, coordinating with law enforcement when necessary.
- Assisted in maintaining access control by verifying identification of visitors and staff.
Veterinary Receptionist
Forest Park Vet Hospital
Dallas, TX
02.2022 - 08.2025
- Managed appointment scheduling and client communications to optimize clinic workflow.
- Provided exceptional customer service, addressing inquiries and concerns with empathy and professionalism.
- Maintained accurate patient records using veterinary software systems to ensure compliance and accessibility.
- Assisted veterinary staff with administrative tasks, ensuring seamless operations during busy periods.
- Coordinated follow-up appointments and reminders, improving client retention rates and continuity of care.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Entered data from pet records and office visits into computer system.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Assistant Manager
Melis Gruup
Dallas, TX
01.2021 - 07.2023
- Led team in daily operational strategies, enhancing workflow efficiency and productivity.
- Developed training programs for new staff, fostering skill development and team cohesion.
- Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
- Implemented customer service initiatives, boosting client satisfaction and retention rates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Trained and mentored team members on safety protocols and operational procedures.
- Conducted regular audits of inventory levels to maintain accuracy and minimize discrepancies.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
Education
High School Diploma -
Duncanville High School
Duncanville, TXSkills
- Report writing
- Incident reporting
- Security guard license
- General security
- Attention to detail
- Effective multitasking
- Client relations
- Schedule coordination
- Appointment setting
- Follow-up calls
- Relationship building and management
- Complex Problem-solving
- Warehouse operations
- Verbal and written communication
- Inventory and stocking
- Teamwork and collaboration
- Telephone etiquette
- Initiative-taking
- Proficient in [software]
- Customer service
Timeline
Security Officer
Weiser Security
08.2025 - Current
Veterinary Receptionist
Forest Park Vet Hospital
02.2022 - 08.2025
Assistant Manager
Melis Gruup
01.2021 - 07.2023
High School Diploma -
Duncanville High School