Cece Griggs

• Handled (Same Day) high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
• Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
• Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.
• Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.

• Assisted store management in talent identification and recruitment for associate positions
• Supervised team of 20, ensuring adherence to Nespresso policies and regulations
• Developed and implemented weekly work schedules for retail employees based on operational demands
• Conducted regular performance reviews to identify areas of improvement among team members
• Directed and inspired a sales team to cultivate a customer-centric work environment
• Monitored performance metrics, ensuring store goals were achieved or exceeded
• Provided comprehensive training on visual presentation standards, adhering to Nespresso guidelines, to newly hired team members

Successfully managed and prioritized over 150 incoming calls to ensure excellent customer service

• Responded promptly to customer queries via phone, email, and chat channels
• Evaluated customers' needs through active listening and delivered suitable solutions

• Enhanced customer satisfaction and sales by effectively representing and promoting over 30 different high end brands as a Brand Ambassador
• Increased brand exposure by actively engaging with the community
• Created and shared captivating content on social platforms to enhance brand recognition
• Uses point-of-sale systems to complete transactions
• Communicates customer and sales team feedback to fellow professionals
• Educated customers, retailers, and vendors on the product assortment and brand history

• Assisted Oregon Health Share members over the phone
• Provided excellent customer service by responding quickly and professionally to passenger requests or concerns regarding transportation services
• Performed follow-up calls to ensure customer satisfaction with resolution provided by staff members
• Delivered clear and concise messages during all interactions with customers