Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Cecelia Adams

Macon,Georgia

Summary

Experienced business and systems analyst with 7 years of IT experience with emphasis in Billing and Agile Methodology. Demonstrated strengths include process analysis, technical troubleshooting, project leadership and communication skills. Comprehensive experience with change management and modernization of underwriting, billing, and financial systems in a large-scale operation including requirements gathering, compliance management, and execution of testing and implementation.

Overview

19
years of professional experience
1
Certification

Work History

GEICO

Technical Systems Analyst II
08.2018 - 12.2023

Job overview

  • Provided client support on system operation and troubleshooting.
  • Resolved or escalated problem tickets to resolve user issues.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Assessed business requirements to create focused solutions.
  • Diagnosed, troubleshot and resolved network and system problems.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Improved systems with addition of new features and infrastructure.
  • Conducted system analysis and implementation to maintain and improve computer systems.

GEICO

Billing Rewrite Business Analyst
10.2015 - 08.2018

Job overview

  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Collaborated with stakeholders to define project objectives and criteria.
  • Performed gap analysis to identify areas of improvement.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Analyzed data to identify root causes of problems and recommend corrective actions.

GEICO

Systems Tester
01.2005 - 10.2015

Job overview

  • Read, interpreted and followed written test instructions and procedures to accurately test products.
  • Conducted tests and diagnostic procedures using tools such as analyzers, multimeters, and power supplies.
  • Collaborated with personnel to spread good practices, share knowledge and provide tool evaluations and selections support.
  • Supported, implemented and helped shape test approach by identifying solutions to recurring issues.
  • Mentored junior team members efficiently to generate best output.
  • Communicated status updates to stakeholders to widen impact of testing and demonstrate value of optimization program.
  • Wrote and executed effective functional tests and carried out exploratory testing to assess product performance.
  • Conducted defect triage to inspect for missing, misaligned or incorrectly installed components and derived actions.

Education

Georgia College And State University
Milledgeville, GA

BBA from Computer Based Information Systems

Skills

  • Root Cause Analysis
  • Client Requirements
  • User Acceptance Testing (UAT)
  • Problem Resolution
  • Requirements Analysis
  • Business Requirements Documents (BRDs)
  • Project Management
  • SQL Server Reporting Services
  • Technical Documentation
  • Agile Methodology
  • Stakeholder Management
  • Lean Six Sigma Process Reviews

Certification

  • Lean Six Sigma Green Belt, GEICO

Timeline

Technical Systems Analyst II

GEICO
08.2018 - 12.2023

Billing Rewrite Business Analyst

GEICO
10.2015 - 08.2018

Systems Tester

GEICO
01.2005 - 10.2015

Georgia College And State University

BBA from Computer Based Information Systems

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Cecelia Adams