Coralee Hodges
Senior Systems Analyst
Greater Phoenix Area,AZ
Summary
Diligent Systems Analyst with 13 years of experience. Known for effective [Type] systems improvements and careful attention to infrastructure and operational procedures. Excellent diagnostic abilities with advanced technical expertise. Proficient in Auto Insurance Sales Software and [Type] resources.
Versatile Analyst specializing in IT Systems. Intelligent, insightful and pragmatic with resourceful and detail-oriented approach. Versed in Auto Insurance Sales Software and familiar with all facets of operations.
Overview
13
13
years of professional experience
Work History
Technical Systems Analyst II
GEICO, Government Employees Insurance
Carmel, IN
05.2018 - Current
- Tested, maintained and monitored computer programs and systems.
- Troubleshot program and system malfunctions to restore normal functioning.
- Directed troubleshooting for bugs and flaws discovered in both pre-release and final production software products.
- Maintained up-to-date knowledge of technology trends, industry standards, best practices, and regulatory requirements.
- Participated in meetings with stakeholders to discuss project progress or changes in scope.
- Created detailed documentation including flowcharts, diagrams, reports, and presentations.
- Analyzed existing IT systems to identify areas of improvement and develop solutions.
- Created technical documentation for software development projects.
- Conducted unit testing on all software applications prior to release.
- Provided technical assistance in troubleshooting, debugging, and resolving application problems.
- Collaborated with cross-functional teams throughout the product life cycle.
- Managed multiple projects simultaneously while ensuring deadlines were met.
- Worked closely with clients to understand their needs and provide appropriate solutions.
- Conducted full lifecycle software development from planning to deployment and maintenance.
- Met with stakeholders, product teams and customers throughout system development lifecycle.
Applications System Analyst II
GEICO, Government Employees Insurance
Chevy Chase, MD
12.2010 - 05.2018
- Conducted research on various hardware and software products to determine compatibility with existing systems.
- Provided technical support for users, troubleshooting any issues that arose in their use of software applications.
- Troubleshot and resolved problems with programs and systems.
- Executed testing strategies to improve systems, databases and processing techniques.
- Expanded systems with new features and structural components.
Education
Bachelor of Science - Food And Nutrition
Northern Arizona University
Flagstaff, AZSkills
- System Analysis
- Software Integration
- Troubleshooting and Diagnostics
- Data Extraction
- Project Documentation
Accomplishments
- IT Employee of the Month
Timeline
Technical Systems Analyst II
GEICO, Government Employees Insurance
05.2018 - Current
Applications System Analyst II
GEICO, Government Employees Insurance
12.2010 - 05.2018
Bachelor of Science - Food And Nutrition
Northern Arizona University