Cecelia Angeli
West Bend,WI
Summary
Compassionate mental health professional, earning a Masters in Social Work, with a solid background in providing care and support for patients in mental health settings. Possess strong skills in behavioral management, therapeutic communication, and crisis intervention, contributing to safe and positive patient outcomes. Have effectively collaborated with healthcare teams to develop and implement individualized care plans, enhancing patient well-being and facilitating recovery processes. Demonstrated ability to maintain calm and professional demeanor under challenging conditions, ensuring high-quality patient care.
Overview
12
12
years of professional experience
Work History
Mental Health Technician
Rogers Behavioral Health
Oconomowoc, Wisconsin
05.2024 - Current
- Provided excellent service to patients through personable communication.
- Collaborated with doctors, psychologists or therapists in working with patient treatments.
- Aided patients in performing activities of daily living.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Actively participated in continuing education programs related to mental health care delivery.
- Utilized de-escalation techniques to manage and prevent patient crises effectively.
- Developed positive relationships with patients while maintaining professional boundaries.
- Developed basic strategies to promote patient safety, wellness and independence.
- Documented patient interactions in compliance with HIPAA requirements.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
Tow Truck Operator
Bobs main st auto and towing
West Bend, Wisconsin
10.2020 - 05.2024
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Assisted customers with jumpstarts, tire changes, fuel delivery, lockouts and winch outs.
- Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
- Operated light-duty wreckers to transport motor vehicles including cars, vans, trucks and buses.
Assistant General Manager
Urban Air Adventure Park
Overland Park, Kansas
01.2018 - 01.2019
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Ensured that customer service standards were met or exceeded at all times.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored inventory levels and ordered supplies to maintain optimal stock.
- Developed and maintained relationships with suppliers, vendors, and community partners.
- Ensured compliance with health and safety regulations to maintain a safe working environment.
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
Front Office Manager Hospitality
Colwen Hotel Management
Boston, Massachusetts
01.2013 - 11.2017
- Ensured all front office activities complied with legal, regulatory, and company policies.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Prepared and analyzed front office reports to track performance and identify improvement areas.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Liaised with sales and marketing team to implement strategies that enhance guest experience and increase occupancy.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented effective strategies to improve customer loyalty programs and enhance sales opportunities.
- Utilized property management systems to manage guest bookings, payments, and other transactions.
- Conducted regular staff meetings to update team on hotel policies, guest feedback, and objectives.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH08-2024
Master of Social Work - Social Work
National University
La Jolla, CASkills
- Charting and clinical documentation
- Individual and Family support and assistance
- Excellent customer service skills
- Behavior management
- Trauma-informed care
- Personality disorders
- Crisis intervention
- Problem-solving
- Relationship building
- Treatment Planning
- Emergency intervention
- Patient advocacy
- Compassionate care
Timeline
Mental Health Technician
Rogers Behavioral Health
05.2024 - Current
Tow Truck Operator
Bobs main st auto and towing
10.2020 - 05.2024
Assistant General Manager
Urban Air Adventure Park
01.2018 - 01.2019
Front Office Manager Hospitality
Colwen Hotel Management
01.2013 - 11.2017
Bachelor of Arts - Psychology
Southern New Hampshire University
Master of Social Work - Social Work
National University