Cecelia Bleeker

• Supported access control processes, visitor management, and employee verification to enhance security operations.

• Maintain accurate entry logs, badge assignments, and compliance documentation.

• Documented incidents, reported shifts, and facilitated cross-department communication to improve response accuracy.

• Coordinated with internal teams to streamline daily operations and optimize workflow efficiency.

• Operate within strict confidentiality standards in a high-regulation environment.

• Increased engagement 413% within the first 28 days through strategic content planning.

• Develop and publish social media content highlighting community initiatives and members.

• Assist with documentation, analytics, and creative asset management.

• Organize digital files, marketing content, and reports to support organizational growth.

• Managed administrative duties for second and third shift operations, including documentation, shift logs, and scheduling updates.

• Produced detailed written reports ensuring accuracy and compliance with internal standards.

• Monitored access logs, verified credentials, and updated security databases and trackers.

• Operated multi-line communication systems and supported internal teams and contractors.

• Maintained and updated SharePoint content for documentation and operational communication.

• Trained and mentored new employees on customer service and operational procedures.

• Delivered clear guidance and maintained accurate communication during training cycles.

• Provided customer support through in-person interaction and phone communication.

• Developed and implemented online marketing campaigns.

• Built relationships with influencers and content partners to improve brand awareness.

• Designed creative assets for webpages, email marketing, and social media content.