Cecelia Figueroa
Virginia Beach,VA
Summary
Goal-driven professional with strong communication skills and product knowledge expertise. Proven ability to enhance customer experiences and drive sales through effective team collaboration and visual merchandising.
Overview
2027
2027
years of professional experience
Work History
Jewelry Sales Associate
Macy's
Hampton Roads
2025 - Current
- Assisted customers in selecting jewelry, enhancing overall shopping experience.
- Maintained knowledge of current jewelry trends and promotions for informed customer interactions.
- Organized merchandise displays to maximize visual appeal and attract customer interest.
- Collaborated with team members to achieve store sales goals and improve customer satisfaction ratings.
Fragrance Specialist
Macy's
Hampton Roads
11.2021 - 2025
- Assisted customers in selecting fragrances based on preferences and occasions.
- Educated clients on fragrance notes, ingredients, and application techniques.
- Maintained visual merchandising standards to enhance product presentation.
- Conducted inventory checks to ensure stock availability and organization.
Operations Manager/Prestige Beauty Advisor
Sephora
Virginia Beach, VA
11.2016 - 05.2021
- Streamlined inventory management processes to enhance product availability and reduce stock discrepancies.
- Led cross-functional teams to implement operational efficiencies across multiple retail locations.
- Developed training programs for staff, improving service quality and operational knowledge among team members.
- Analyzed sales data to identify trends, driving strategic decisions for inventory replenishment and product placement.
- Collaborated with marketing teams to optimize promotional campaigns, increasing customer engagement and sales performance.
Hostess
Cavalier Hotel
Virginia Beach, VA
05.2019 - 10.2019
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Provided exceptional customer service by greeting guests warmly and addressing inquiries promptly.
- Coordinated reservations using OpenTable system, ensuring accuracy and efficiency in bookings.
Shift Lead Supervisor
Cookout Restaurant
Hampton Roads
06.2016 - 02.2021
- Supervised daily operations to ensure efficient workflow and optimal team performance.
- Trained and mentored new staff in customer service protocols and food safety standards.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented process improvements that enhanced service speed and order accuracy.
Makeup Artist
Self-employeed
Hampton Roads
09.2014 - 12.2019
- Developed customized makeup applications for diverse clientele, enhancing individual features and meeting specific requests.
- Utilized high-quality cosmetics and tools to achieve flawless finishes and ensure client satisfaction.
- Maintained up-to-date knowledge of beauty trends, techniques, and products to provide expert recommendations.
- Conducted makeup consultations to assess client needs and create tailored beauty solutions.
Education
Volunteer Work
High School Diploma -
High School
Skills
- Product knowledge expertise
- Strong communication skills
- Exceptional customer service
- Store maintenance
- Brand representation
- Attention to detail
- Goal driven
- Creative thinking
- Team leadership
Timeline
Fragrance Specialist
Macy's
11.2021 - 2025
Hostess
Cavalier Hotel
05.2019 - 10.2019
Operations Manager/Prestige Beauty Advisor
Sephora
11.2016 - 05.2021
Shift Lead Supervisor
Cookout Restaurant
06.2016 - 02.2021
Makeup Artist
Self-employeed
09.2014 - 12.2019
Jewelry Sales Associate
Macy's
2025 - Current
Volunteer Work
High School Diploma -
High School