Cecelia Hertel
New Orleans,LA
Summary
Results-driven leader with hands-on experience, skilled in running day-to-day operations and helping teams thrive. Experienced in resolving conflicts and overseeing programs that improve both team collaboration and customer satisfaction. Comfortable with Microsoft Office and passionate about using strong communication to build relationships and achieve success.
Overview
7
7
years of professional experience
Work History
Server
Maison Metier
New Orleans , LA
02.2025 - Current
- Maintained extensive knowledge of cocktails, wines, spirits, and beer to recommend drinks and upsell premium selections.
- Collaborate with bartenders and kitchen staff to ensure timely service and customer satisfaction.
- Handle cash and credit transactions accurately while maintaining a clean and organized service area.
- Engage with guests to create a welcoming atmosphere and enhance their dining or bar experience.
- Manage multiple tables, anticipate customer needs, and resolve any issues promptly.
Host
Maison Metier
New Orleans, LA
10.2024 - Current
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Built positive relationships with other front-of-house and kitchen staff.
- Took beverage orders and served drinks during peak meal times.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Lead Host
Domenica Restaurant
New Orleans, LA
03.2023 - 11.2024
- Strategically managed reservations and walk-ins to optimize workflow, ensuring efficient operations and a balanced pace in high-volume settings.
- Played a key role in training, mentoring, and developing new team members, fostering a culture of continuous improvement and teamwork.
- Oversaw scheduling and logistics for large parties and reservations using OpenTable, ensuring efficient allocation of resources and exceptional guest experiences.
- Built strong client relationships by providing personalized greetings, seamless seating processes, and proactive problem resolution.
- Partnered effectively with kitchen and service staff to address special dietary requests and ensure accurate and timely service delivery.
Substitute Preschool Teacher
Benjamin Thomas Academy
New Orleans, LA
02.2021 - 02.2023
- Supported the delivery of age-appropriate educational programs for children aged 6 months to 4 years, ensuring alignment with developmental milestones and organizational goals.
- Played a key role in fostering growth by assisting children in achieving crucial milestones, including emotional regulation, communication, and social skills.
- Enhanced program effectiveness by introducing interactive, hands-on activities and group projects that encouraged participation and collaboration.
- Collaborated with lead educators to design and implement lesson plans tailored to diverse learning styles and abilities, ensuring inclusivity and engagement.
Camp Director
Turtleback Farm Inn
Eastsound, WA
06.2022 - 08.2022
- Took charge of organizing and running a summer camp program, making sure everything ran smoothly and participants had a great experience.
- Worked directly with parents to arrange transportation, ensuring everything was clear and schedules were kept on track.
- Created and carried out an educational agenda full of engaging and fun activities that kept everyone excited and learning.
- Supported and guided junior counselors, helping them grow in their roles and work together as a strong team.
Live-In Nanny
Private Family Client
Edina , MN
05.2018 - 08.2018
- Created a safe, caring, and supportive space to foster children’s growth and development.
- Kept children’s living and play areas clean, organized, and conducive to their well-being.
- Shopped for groceries with consideration for the dietary preferences and needs of all family members.
- Cooked meals tailored to the family’s specific dietary requirements, ensuring variety and nutrition.
- Engaged with children individually to establish strong, trusting relationships and promote their emotional well-being.
Education
Bachelor of Arts - Political Science
Loyola University New Orleans
New Orleans, LA05-2024
High School Diploma -
William Amos Hough High School
Cornelius, NC06-2020
Dual-Enrollment -
Central Piedmont Community College
Charlotte, NC06-2020
Skills
- Proficient in Microsoft Office programs, including Excel, Word, Outlook, and PowerPoint
- Excellent verbal and written communication skills, with a strong ability to engage effectively with clients and community members to provide exceptional service, and build positive relationships
- Skilled in addressing and resolving conflicts within teams or with clients, ensuring a harmonious and productive environment
References
References available upon request.
Timeline
Server
Maison Metier
02.2025 - Current
Host
Maison Metier
10.2024 - Current
Lead Host
Domenica Restaurant
03.2023 - 11.2024
Camp Director
Turtleback Farm Inn
06.2022 - 08.2022
Substitute Preschool Teacher
Benjamin Thomas Academy
02.2021 - 02.2023
Live-In Nanny
Private Family Client
05.2018 - 08.2018
Bachelor of Arts - Political Science
Loyola University New Orleans
High School Diploma -
William Amos Hough High School
Dual-Enrollment -
Central Piedmont Community College