Cecelia Hilburn
Cleburne,TX
Summary
Dynamic manager with a proven track record at Whataburger, excelling in operations management and team leadership. Enhanced customer satisfaction through effective problem-solving and staff training, while implementing inventory controls that reduced waste by 20%. Committed to fostering a collaborative culture and driving continuous improvement in service delivery.
Overview
6
6
years of professional experience
Work History
Manager
Whatabuger
Burleson, TX
01.2022 - Current
- Supervised daily operations to ensure compliance with quality and safety standards.
- Trained and mentored staff to enhance team performance and service delivery.
- Implemented process improvements that increased efficiency in food preparation workflows.
- Managed inventory levels, reducing waste through effective stock control measures.
- Coordinated scheduling to optimize labor resources during peak hours.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Team Lead
Whatabuger
Houston Texas
01.2020 - 12.2024
- Led team in daily operations, ensuring high standards of service and food quality.
- Streamlined workflow processes, improving efficiency and reducing wait times for customers.
- Mentored new employees, providing training on operational procedures and customer service excellence.
- Implemented inventory management practices to minimize waste and optimize stock levels.
- Developed schedules and delegated tasks to enhance team productivity during peak hours.
- Trained new team members by relaying information on company procedures and safety requirements.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Education
High School Diploma -
New Caney High School
New Caney, TX2018
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Complex Problem-solving
- Verbal and written communication
- Operations management
Timeline
Manager
Whatabuger
01.2022 - Current
Team Lead
Whatabuger
01.2020 - 12.2024
High School Diploma -
New Caney High School