Cecelia Jones
Aurora,IL
Summary
Upbeat General Education Teacher devoted to promoting student learning and enhancing individual potential. Skillful in directing classroom environments and enhancing student behavior through positive and forward-thinking approaches. Caring relationship-builder with an analytical mindset and good decision-making skills. Goal-oriented with a drive for continuing education and growing professionally. Understands and implements new technologies and teaching strategies. Excellent at working with different learning styles.
Overview
19
19
years of professional experience
Work History
5th Grade General Education Teacher
District 308/ Wolfcrossing Elementary
Aurora, IL
08.2021 - Current
- Planned lessons according to district standards to cover requirements and prepare for standardized tests.
- My class average on standardized tests was 76% or better.
- Implemented classroom management improvements to enhance class morale and engagement.
- Assessed student progress by administering tests and evaluating results.
- Built positive relationships with parents to involve families in the education process.
- Promoted exploration of building blocks of learning by leading diverse, hands-on activities.
- Collaborated with administrators on classroom policies, management strategies, and discipline.
Claim Specialist
State Farm Insurance
Downers Grove, IL
01.2002 - 08.2019
- Managed a large inventory of property damage, first and third party injuries, litigation, and medical payment claims
- Investigated the mechanism of injury and analyzed ongoing treatment to assess the medical necessity
- Independently reviewed and evaluated, non-meritorious claims directing those that required special investigation to the appropriate department
- Evaluated and managed the risk of potential exposures and prepared sound claim litigation strategies for defense counsel
- Worked closely with attorneys in defense of lawsuits
- Worked with minimal supervision
- Key Responsibilities & Achievements:
- Promoted to the Claim Specialist role within 12 months of being hired into the company as a result of quickly adapting to claim processes and procedures
- Recognized as a leader and resource in handling complex/non-routine claims
- Often selected by management to handle complex claims due to having extensive experience in handling difficult claim issues
- Trained in-experienced claim handlers on proper process and procedures to assist with role acclimation; cultivated ongoing mentoring relationships
- Led and conducted various training sessions during team meetings on topics ranging from proper claim handling to adapting to new guidelines, policies, and procedures; developed training materials for the training sessions
- Resolved litigation claims which include compliance issues, negotiating legal issues to recover over $350k in 2015
- Received recognition award for defending the policy successfully in a $2.5 million lawsuit
- Collected facts of claims, conducted initial analysis and developed investigative plans and courses of action to resolve complex claims.
Project Coordinator
Arthur Anderson
07.2000 - 02.2001
- Assisted consultants with product presentation development for new technologies and innovative programs to be presented to potential clients
- Key Responsibilities:
- Reviewed and researched ideas submitted by consultants to develop marketing materials to present to clients
- Created vibrant and client focused presentations using internal materials
- Fulfilled other duties as needed with the end goal of winning business from potential clients.
- Coordinated presentations for customers and project members to detail project scope, progress and results.
Education
Master of Arts - Elementary Education
Roosevelt University
Chicago, IL05.2021
Bachelor of Arts - Political Science
Xavier University of LA
New Orleans, LA05.2000
Skills
- Teamwork
- Resourceful
- Communication
- Customer Focus
- Organizational Skills
- Relationship Building
- Leadership
- Safety awareness
- Parental Involvement
- Ability To Communicate Effectively
- Group and individual instruction
- Differentiated instruction
Accomplishments
- Promoted to coverage specialist within 12 months of employment
- Developed new ideas for marketing mentoring program as a mentoring coordinator resulting in a 75% increase in employee participation
- Experience as an Illinois Legislative Action Network Coordinator influencing legislation favorable to the insurance industry
- Took initiative to learn a new internal customer platform and shared information with peers and management resulting in a greater understanding and accepting of organizational change
- Took initiative to take on the mentoring coordinator role for 200+ employees during a time of tough organizational change resulting in a positive impact on employee engagement
- Focused mentoring efforts on 3 pillars - change, growth, and employee development
- Contributed a thorough investigation and evaluation of the damages resulting in the legal team obtaining a $0 verdict for a claim that potentially would have cost $1.2 million dollars
- Insurance Producers License – Property & Casualty 2012
- Agents Licence – Life, Accident, and Health 2012
- Competent Communicator – Toastmasters 2008
- VOLUNTEERING
- Girl Scouts of America Troop #51992 2013 – 2015
- Troop Leader
- Junior Achievement USA 2012 – 2015
- Classroom Volunteer – Financial Literacy
- Illinois Legislature Action Network 2003 – 2010
- P&C Insurance Lobbyist
- Toastmasters 2005 – 2006
- Vice-President
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin
Timeline
5th Grade General Education Teacher
District 308/ Wolfcrossing Elementary
08.2021 - Current
Claim Specialist
State Farm Insurance
01.2002 - 08.2019
Project Coordinator
Arthur Anderson
07.2000 - 02.2001
Master of Arts - Elementary Education
Roosevelt University
Bachelor of Arts - Political Science
Xavier University of LA
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