Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Howard

Warner Robins,GA

Summary

Enthusiastic and customer-focused individual seeking a Flight Attendant position. Eager to leverage excellent communication and interpersonal skills to ensure the safety, comfort, and satisfaction of passengers on every flight.

Overview

17
17
years of professional experience

Work History

5th Grade General Education Teacher

Houston County Board of Education
07.2020 - Current
  • Led and managed a classroom of 25+ upper grade elementary school students, creating a positive and engaging learning environment
  • Prepared materials for lessons, assignments, and assessments, and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals.
  • Communicated student progress, academic difficulties, or behavioral concerns to parents, guardians and administration using tact and professionalism to improve student academic performance.
  • Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
  • Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
  • Adapted lessons to differentiate instruction and meet students' diverse learning needs and abilities.
  • Integrated technology and multimedia tools into lessons to enhance student learning.

Customer Service Representative

Geico
07.2018 - 03.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Practice Assistant/Surgery Scheduler

Medical Center, Navicent Health
06.2014 - 03.2018
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Updated daily operating room calendars with accurate appointment schedules.

Liability Claims Adjuster

Geico
04.2007 - 05.2014
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Verified insurance claims and determined fair amount for settlement.
  • Trained other claims staff members on proper handling and evaluation of injury claims.
  • Established relationships with clients and insurance companies to foster timely claims resolution.
  • Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.

Education

Education Specialist - Teacher Leadership EdS

Thomas University
Thomasville
07.2023

Master of Arts - Elementary Education

Thomas University
Thomasville, GA
07.2022

Bachelor of Science - Organizational Leadership

Fort Valley State University
Fort Valley, GA
07.2020

Skills

    • Teamwork
    • Organization
    • Communication
      • Leadership
      • Classroom Management
      • Differentiated Instruction

Timeline

5th Grade General Education Teacher

Houston County Board of Education
07.2020 - Current

Customer Service Representative

Geico
07.2018 - 03.2020

Practice Assistant/Surgery Scheduler

Medical Center, Navicent Health
06.2014 - 03.2018

Liability Claims Adjuster

Geico
04.2007 - 05.2014

Education Specialist - Teacher Leadership EdS

Thomas University

Master of Arts - Elementary Education

Thomas University

Bachelor of Science - Organizational Leadership

Fort Valley State University

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Stephanie Howard